Highmark Residential
One of the largest U.S. residential property management firms operating 400+ apartment communities.
Yardi Support Specialist
Provide Yardi system support, training, and rent‑roll audit for property accounting.
Job Highlights
About the Role
The position includes daily phone and email support for property teams, coordination of weekly and month‑end closings, reconciliation of rent roll and accounts receivable discrepancies, collaboration with accounting, maintenance of training calendars, delivery of classroom and web‑based training, and assistance with lease file audits, acquisitions, dispositions, and policy updates. • Provide daily phone and email support for Yardi and related technical programs. • Coordinate weekly and month‑end closings and review submitted data. • Reconcile, research, and troubleshoot rent roll and accounts receivable discrepancies. • Review pre‑close reports, issue correction notices, and ensure timely resolutions. • Collaborate with accounting personnel to resolve on‑site accounting issues. • Maintain and update the training calendar in partnership with other departments. • Schedule, prepare facilities, and conduct classroom training sessions. • Create and modify web‑based and live training materials. • Implement and update Yardi policies and procedures across communities. • Lead lease file audits during due diligence and support acquisition setups. • Perform property file audits and re‑audits as required. • Present effectively to groups and deliver training. • Coordinate activities to meet deadlines. • Collaborate with peers on training and support objectives.
Key Responsibilities
- ▸yardi support
- ▸month‑end closing
- ▸rent reconciliation
- ▸lease audits
- ▸training materials
- ▸policy updates
What You Bring
• Possess on‑site experience and bookkeeping expertise. • Demonstrate extensive experience with Yardi and on‑site accounting controls. • Utilize Microsoft Word, Excel, and PowerPoint proficiently. • Exhibit strong writing, communication, and email etiquette skills. • Understand basic accounting functions. • Travel overnight up to 30% of the time as needed.
Requirements
- ▸yardi
- ▸excel
- ▸word
- ▸powerpoint
- ▸bookkeeping
- ▸on‑site
Benefits
Highmark Residential views every position as critical to its success and reputation, offering an empowered, challenging, fulfilling, and financially rewarding workplace. The role focuses on supporting and training users of Yardi property functions and related technical programs, reviewing rent roll data for accuracy, and performing audit functions. Highmark provides continuous professional development, competitive market pay, monthly bonuses, a 30% associate rent discount, comprehensive medical, dental and vision coverage, life and disability insurance, flexible spending accounts, 401(k) eligibility with a 4% match, tuition reimbursement, paid holidays, parental leave, and vacation, sick, and personal time off after 90 days.
Work Environment
Hybrid