Senior Digital Program Manager, Support Experiences

About the Role

In this role you will support digital programs for customer support experiences, ensuring successful project execution. You will partner closely with the VP of Customer Support, field teams, technology partners, and enablement leads, and may also facilitate operational efficiency, organizational alignment, and internal communications. Responsibilities include managing large‑ and small‑scale digital learning programs, developing and maintaining project plans, updating them with new information, risks and decisions, and maintaining procedures for efficient operations, governance, and performance tracking. You will communicate regularly with project leads and stakeholders, proactively resolve critical issues, coordinate cross‑functional meetings, and prepare executive‑level presentations to support program objectives. • Manage large‑ and small‑scale digital learning programs from start to finish. • Develop and maintain project and program plans, updating them with new information, risks, and decisions. • Maintain and revise procedures to ensure efficient project operations, including governance processes and performance tracking. • Communicate regularly with project leads and stakeholders and proactively resolve critical issues. • Coordinate and facilitate cross‑functional meetings to manage programs. • Prepare executive and other presentations supporting program objectives.

Key Responsibilities

• ▸program management
• ▸project planning
• ▸governance tracking
• ▸stakeholder communication
• ▸meeting coordination
• ▸executive presentations

What You Bring

Autodesk offers a fast‑paced, highly visible environment where you can make a significant impact, collaborate with smart colleagues, and tackle intriguing challenges. A good fit requires strong collaboration skills, a customer‑centric mindset, curiosity, creative problem‑solving, and the ability to move from ideation to execution with enthusiasm. Minimum qualifications: 7+ years of relevant project‑management experience (bonus for customer‑support background), strong attention to detail, experience with global/virtual teams, strategic thinking, self‑motivation, structured planning, and excellent written and oral communication. • 7+ years of relevant project‑management experience (bonus for customer‑support background). • Strong attention to detail and proven project‑management skills. • Experience working effectively with global/virtual teams. • Strategic thinker with creative problem‑solving abilities. • Highly motivated, self‑driven and passionate about delivering great experiences. • Structured and efficient in planning and coordinating projects. • Excellent written and verbal communication skills.

Requirements

• ▸project management
• ▸7+ years
• ▸global teams
• ▸strategic thinking
• ▸collaboration
• ▸communication

Benefits

Autodesk’s culture empowers innovators to turn ideas into reality, shaping a better world. We pride ourselves on a culture of belonging, competitive compensation, comprehensive benefits, and a commitment to diversity. Salary is competitive and includes base pay, bonuses, commissions, stock grants and a full benefits package, with offers based on experience and location.

Work Environment

Office Full-Time