Jll
JLL provides professional services in real estate and investment management worldwide.
Facilities Manager
Manage soft facility services, vendors, budgets, and client satisfaction.
Job Highlights
About the Role
The Facility Manager will plan, manage, and deliver high‑quality soft and technical facility services across assigned sites, ensuring a clean, safe, and customer‑focused workplace while maintaining service standards, compliance, cost control, and client satisfaction. • Oversee soft services (housekeeping, pantry, reception, waste management, pest control, landscaping) and ensure SLA compliance. • Conduct regular site inspections and audits to maintain cleanliness and hygiene standards. • Manage vendors and outsourced staff, ensuring optimal staffing, training, performance reviews, and issue resolution. • Act as primary client contact for soft‑service matters, handling requests, complaints, escalations, and providing MIS reports. • Implement health, safety, and hygiene standards (5S, ISO, HACCP) and maintain regulatory compliance documentation. • Manage soft‑service budgets, monitor expenses, track consumables, and identify cost‑optimization opportunities. • Lead FM helpdesk operations, monitoring response times, closure rates, and customer satisfaction, and drive corrective actions. • Drive continuous improvement, sustainability initiatives, and process innovations for workplace efficiency.
Key Responsibilities
- ▸soft services
- ▸sla compliance
- ▸site inspections
- ▸vendor management
- ▸client liaison
- ▸budget management
What You Bring
JLL empowers its people to shape a brighter future by combining world‑class services, advisory, and technology in real estate. Whether you have deep commercial real‑estate experience, skilled‑trade expertise, or a technology background, you are invited to join a team that values growth, belonging, and impact. • Minimum 5–7 years of facility management experience with a focus on soft services and vendor management. • Bachelor’s degree in Facility Management, Engineering, Business Administration, or related field. • Strong knowledge of FM systems/CAFM, and understanding of HVAC, electrical, plumbing, and health‑safety regulations. • Proficiency in MS Office and facility management applications. • Demonstrated leadership, vendor negotiation, customer service, analytical thinking, and budgeting skills. • Preferred certifications: Certified Facility Manager (CFM), ISO 14001/45001, and First Aid/Safety training.
Requirements
- ▸5-7 years
- ▸bachelor's
- ▸cafm
- ▸hvac
- ▸ms office
- ▸leadership
Benefits
This full‑time, site‑based role in Gurugram may require extended hours during emergencies, six‑day coverage, and a 48‑hour weekly schedule. JLL is an equal‑opportunity employer committed to diversity, privacy, and providing reasonable accommodations for individuals with disabilities.
Work Environment
Onsite