Business Support Apprentice

About the Role

Based in the Manchester office, the apprentice will join the call‑centre customer service team, providing general administrative support while gaining new skills and knowledge. The role combines observation, participation and training across a variety of tasks, ensuring the successful completion of the apprenticeship programme. Key responsibilities include supporting reception duties, managing visitor passes and security, handling incoming and outgoing post, maintaining stationery supplies, and performing ad‑hoc administration such as printing, binding and laminating documents. The apprentice will also assist with office compliance testing, keep documentation up‑to‑date, and liaise with stakeholders, clients and contractors through email and phone. • Provide reception services, greet visitors and issue security passes. • Manage post room activities, handling incoming and outgoing mail and parcels. • Maintain and distribute stationery stock levels. • Perform ad‑hoc administrative tasks such as printing, binding and laminating documents. • Arrange annual office compliance testing and keep documentation current. • Liaise with stakeholders, clients and contractors via email and phone, handling queries, complaints and compliments. • Attend meetings and accurately record notes.

Key Responsibilities

• ▸reception
• ▸printing
• ▸binding
• ▸laminating
• ▸compliance testing
• ▸stakeholder liaison

What You Bring

Applicants must hold a GCSE grade 4 or higher in both Maths and English. The ideal candidate is organised, reliable, adaptable, demonstrates a strong work ethic, and can work both independently and as part of a team. Additional traits valued are honesty, a positive attitude under pressure, quick learning ability, self‑motivation, enthusiasm and attention to detail. All candidates must have the right to work in the UK, as the company does not sponsor visas. The recruitment process involves background, identity, security clearance and BPSS checks, requiring proof of address, references, a passport and residence history. Mears is committed to diversity and inclusion, supports the Armed Forces Covenant, and values social mobility, with optional background questions that do not affect eligibility. • GCSE grade 4+ in Maths and English. • Demonstrate organisation, reliability, adaptability and a strong work ethic. • Work independently and collaboratively, showing honesty and trustworthiness. • Remain calm under pressure, learn quickly and pay close attention to detail.

Requirements

• ▸gcse maths
• ▸gcse english
• ▸organised
• ▸reliable
• ▸adaptable
• ▸detail‑oriented

Benefits

The apprenticeship offers a fixed‑term contract with a weekly 40‑hour schedule, Monday to Friday, and an annual salary up to £28,186.33. Pay rates are £7.71 per hour for 16‑17‑year‑olds, £10.71 for those over 18, and £12.21 for employees over 21. Mears values apprenticeships as a core part of its workforce development strategy. Mears provides a comprehensive benefits package that includes 25 days of annual leave, a cycle‑to‑work scheme, ShareSave savings, eye‑test vouchers, an Employee Assistance Programme, and access to Mears Fun Day events. Employees also enjoy discounts through Mears Rewards, volunteering leave, the latest technology and a supportive, friendly team environment. • Enjoy up to 25 days annual leave, cycle‑to‑work scheme, ShareSave, eye‑test vouchers and Employee Assistance Programme. • Receive discounts through Mears Rewards, volunteering leave and participation in annual Fun Day events. • Access to latest technology and a supportive team environment.

Work Environment

Onsite