Facility Coordinator

About the Role

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of client facility needs and directly supports ongoing facility and team responsibilities. • Provide general overall facility management services, including continuous monitoring of office/facility • Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery • Follow up with clients to ensure customer satisfaction • Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action • Coordinate with outside contractors for the service and repairs of equipment • Follow protocol for effective building-specific maintenance and safety procedures • Maintain on-going communication with contractors, client, and team • Assist with site inspection within the assigned building portfolio • Create work orders and assign work orders to the engineering staff, subcontractors, and vendors • Report on open and closed work orders and check the status of open work orders with the assigned party • Request, review, and submit work orders, bids, and proposals from vendors • Verify final invoice pricing and process payments in a timely manner • Assist in the monitoring and assessment of vendor performance • Train vendors on work order and billing procedures • Manage complex work orders such as environmental issues and disaster recovery • Manage service and performance of vendors and landlords for timely completion of jobs • Create and record appropriate written communication between all parties • Schedule and document maintenance and repairs on building equipment • Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates • Provide process and procedures training and direction to new associates • Coordinate special events in support of client • Assist with measuring and reporting key performance indicators against service level agreements • Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

Key Responsibilities

• ▸work orders
• ▸vendor management
• ▸maintenance scheduling
• ▸facility monitoring
• ▸helpdesk support
• ▸kpi reporting

What You Bring

The role operates in a professional office environment using standard equipment such as computers, phones, and photocopiers. Physical demands include regular communication, computer use, moving about the workplace, remaining stationary for up to 90% of the time, and extending arms as needed. A high school diploma or GED is required; an associate or bachelor's degree in facilities management, building, business, or a related field is preferred. Candidates need at least one year of experience in administrative, accounting, or tenant services roles, with strong data‑entry, reporting, scheduling, and customer‑service skills, as well as knowledge of lease terms, CAM reconciliation, insurance, real‑estate taxes, and proficiency in Microsoft Office and building‑system software. • Remain knowledgeable regarding all operational aspects of building systems

Requirements

• ▸building systems
• ▸microsoft office
• ▸data entry
• ▸customer service
• ▸high school
• ▸bachelor's

Benefits

Compensation ranges from $23.80 to $28.00 per hour, with competitive pay and a comprehensive benefits package that includes health, vision, dental, flexible spending and health savings accounts, retirement plans, life and disability insurance, and paid and unpaid time off. Cushman & Wakefield is an equal‑opportunity employer offering ADA accommodations for applicants with disabilities.

Work Environment

Onsite