Customer Project Manager 2

About the Role

Key responsibilities include coordinating and tracking project activities, milestones, and dependencies to ensure timely completion, and managing the migration and deployment processes to meet customer expectations. CPMs regularly inform customers and management of project status, schedules, and issues, and independently own and resolve both standard and non‑standard customer requests. They also conduct customer meetings, build strong relationships, and collaborate with Sales, Operations, and other cross‑functional teams. • Coordinate and track project activities, milestones, and dependencies to meet timelines. • Manage multiple concurrent customer migration projects of varying complexity. • Communicate project status, schedules, and issues to customers and internal management regularly. • Own and resolve standard and non‑standard customer requests, including migrations and deployments. • Conduct all customer meetings related to projects and build strong relationships. • Collaborate with Sales, Operations, and cross‑functional teams to ensure successful delivery. • Assist in process and system enhancements and manage quote and order processing for migrations.

Key Responsibilities

• ▸project coordination
• ▸migration management
• ▸status reporting
• ▸request resolution
• ▸customer meetings
• ▸cross‑functional collaboration

What You Bring

The Customer Project Manager (CPM) role is an entry‑to‑mid‑level position within the Customer Success Organisation. CPMs are responsible for managing customer migration projects from planning through execution, monitoring, controlling, and closure, handling multiple concurrent projects of varying complexity. The role requires self‑motivation, excellent communication, strong organization, and a customer‑centric mindset. Qualifications include a BA/BS degree or equivalent technical experience, preferably in IT, telecommunications, or data centers, and at least five years of experience in the telco/datacenter field. Required skills are proficiency in MS Word, Excel (including pivot tables), PowerPoint, and preferably Siebel and Salesforce, along with strong organizational, communication, analytical, and customer‑service abilities. Candidates must be detail‑oriented, adaptable in a rapidly changing environment, and possess basic knowledge of internet, hosting, networking, and Equinix products. • Required: BA/BS or equivalent, preferably technical; 5+ years in telecom/data‑center environment. • Proficient in MS Word, Excel (pivot tables), PowerPoint; experience with Siebel and Salesforce preferred. • Strong organizational, communication, analytical, and customer‑service skills; ability to adapt in a fast‑changing environment.

Requirements

• ▸ba/bs
• ▸5+ years
• ▸excel
• ▸siebel
• ▸salesforce
• ▸communication

Work Environment

Hybrid