Operations Specialist

About the Role

At WM, the Operations Specialist for Collections provides advanced clerical and administrative support to departmental managers and assists in coordinating all aspects of daily operations. This position ensures smooth workflow and supports the Collections department’s operational needs. The Operations Specialist troubleshoots and resolves safety, service, and operational issues, maintains and distributes daily departmental information, and communicates with supervisors and managers about operational concerns. They also maintain the office and serve as the KRONOS proxy for daily driver and helper updates. Using Microsoft Suite and additional software tools, the specialist manages procurement, time and attendance, safety incidents, contract labor, and assists with payment processing and other financial tasks. They support implementation of operational projects, communicate with customers about service issues, and coordinate employee scheduling and work assignments. The role operates primarily in a professional office environment, requiring use of standard office equipment such as computers, phones, and copy machines. • Provide advanced clerical and administrative support to department managers. • Troubleshoot and resolve safety, service, and operational issues. • Maintain and distribute daily departmental information and act as KRONOS proxy for driver updates. • Manage procurement, time‑and‑attendance, safety incidents, contract labor, and financial tasks using Microsoft Suite and other tools. • Assist with payment processing and implement operational projects as needed. • Communicate with customers about service issues and with employees about scheduling and work assignments. • Work primarily in an office setting using standard equipment.

Key Responsibilities

• ▸administrative support
• ▸issue troubleshooting
• ▸kronos updates
• ▸procurement management
• ▸payment processing
• ▸customer communication

What You Bring

Required qualifications include a high school diploma or GED, being at least 18 years old, legal eligibility to work in the country, and no prior work experience is necessary. Preferred qualifications are not specified. The position may require a REAL ID or TSA‑approved alternative for air travel or access to federal property. • Required: High school diploma or GED, age 18+, legal work eligibility; no prior experience required.

Requirements

• ▸high school
• ▸ged
• ▸18+
• ▸legal eligibility
• ▸no experience
• ▸real id

Benefits

Eligible employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) match, paid vacation, holidays, and personal days, with benefits varying by site. WM values its employees beyond pay, offering growth opportunities, resources, engagement activities, and a people‑first culture focused on stability and a sustainable future. • Receive benefits including medical, dental, vision, life insurance, short‑term disability, stock purchase plan, 401(k) match, paid vacation, holidays, and personal days.

Work Environment

Onsite