Republic Services
Provider of non‑hazardous solid waste collection, recycling, disposal and energy services.
Customer Support Specialist
Assist customers and internal teams with waste service orders, documentation, and support.
Job Highlights
About the Role
The Customer Support Specialist provides assistance to customers, Sales, Facility Operations, and management by handling office services such as data entry, clerical work, records control, form creation, and report preparation, while processing orders and correspondence to ensure customer satisfaction. • Communicate with customers via phone, email, or in‑person to obtain and approve waste profiles. • Assist customers with waste characterization and documentation in compliance with facility, state, and federal regulations. • Maintain and organize customer profiles, contract files, and related records. • Coordinate completion of profile and contract forms, collect deposits, update address changes, and issue discontinuance orders. • Research operational concerns, resolve discrepancies, and prepare waste shipment summaries and reports. • Prepare, scan, email, or mail manifests and other correspondence; process memos and review billing adjustments.
Key Responsibilities
- ▸customer communication
- ▸waste profiling
- ▸records management
- ▸form coordination
- ▸report generation
- ▸billing review
What You Bring
• Customer‑service oriented with strong active‑listening and communication skills. • Detail‑oriented and proficient with office equipment such as scanners, copiers, calculators, computers, and fax machines. • Demonstrates professionalism, problem‑solving ability, and a high level of accuracy.
Requirements
- ▸customer service
- ▸communication
- ▸detail oriented
- ▸computers
- ▸problem solving
- ▸accuracy
Benefits
Republic Services promotes an inclusive, diverse workplace with high employee engagement, offering learning and development opportunities, modern tools for safe work, and community impact through its charitable foundation and local grants. • Pay range $20.80–$28.60 per hour, varies by locality. • Eligible for comprehensive medical, dental, and vision coverage. • Health‑care and dependent‑care spending accounts. • Short‑ and long‑term disability insurance. • Life insurance and accidental death & dismemberment coverage. • Employee and Family Assistance Program (EAP). • Employee discount programs. • 401(k) plan with company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO) and additional benefits.
Work Environment
Office Full-Time