Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Welcome Center Rep
Assist guests with check‑in, reservations, tours, and sales support.
Job Highlights
About the Role
The Welcome Center Representative is responsible for checking in Mini‑Vac clients and supporting the manifesting of OPC tours. Representatives provide hotel reservation information, book tours, create reservations in Concierge, update client accounts, confirm hotel rooms, handle customer issues, and drive retail and hotel sales. Key duties include managing reservations, qualifying incoming guests, reporting tour reconciliations, rescheduling missed tours, and addressing both owner and non‑owner inquiries and special needs. The role also involves greeting guests, reviewing qualifications at booking and check‑in, supplying local area information, and selling tickets that enhance the vacation experience. • Book, modify, and service reservations for guests while communicating effectively • Confirm and qualify each incoming guest for their presentation • Report tour reconciliations throughout the day to appropriate departments • Answer questions from owners or non‑owners concerning reservations • Address special needs of owners and non‑owners • Greet non‑owners and guests arriving for their vacation • Review qualifications with guests at booking, confirmation, and check‑in • Provide guests with local information, maps to hotels, and surrounding area details • Sell Busch Gardens/Scuppers tickets and other enhances‑vacation tickets • Report arrivals, no‑shows, tour invites, late arrivals, and daily room/in‑house booking activity
Key Responsibilities
- ▸reservations
- ▸guest qualification
- ▸tour reporting
- ▸ticket sales
- ▸concierge booking
- ▸customer support
What You Bring
Work hours require open availability between 7:30 am and 9:30 pm, with mandatory coverage on holidays and weekends. Scheduling flexibility is essential to meet guest needs.
Requirements
- ▸availability
- ▸flexibility
- ▸weekends
- ▸holidays
Benefits
The position offers a comprehensive benefits package that includes 401(k), health, dental, and vision insurance, paid time off, employee discounts, and additional perks. These benefits support employee wellbeing and work‑life balance. The company is an equal‑opportunity employer that values diversity and provides reasonable accommodations for individuals with disabilities throughout the hiring process and employment. Applicants can request accommodations for the interview or job performance as needed. • Reschedule missed or no‑show Mini‑Vac tours
Work Environment
Field