Jll
JLL provides professional services in real estate and investment management worldwide.
Helpdesk Executive
Coordinate facility service requests, vendor management, and maintenance for clients.
Job Highlights
About the Role
As a Helpdesk Executive, you serve as the vital link between clients and the facilities management services that keep workplaces operating at peak performance. You coordinate maintenance requests, manage vendor relationships, and help deliver the high standards expected by JLL’s clients. Your day‑to‑day responsibilities include handling service requests, overseeing maintenance activities across HVAC, plumbing, electrical and general repairs, and tracking work orders from start to finish. You also maintain accurate records, communicate status updates to tenants and clients, support emergency response, and collaborate with property teams to ensure compliance and safety. • Receive and process facility‑related service requests from tenants, building management, and clients. • Coordinate maintenance activities (HVAC, plumbing, electrical, general repairs) with internal teams and external vendors. • Monitor and track work orders from initiation to completion, ensuring timely resolution. • Maintain accurate records of service requests, vendor communications, and resolution outcomes. • Communicate proactively with clients and tenants about service status, scheduled maintenance, and announcements. • Support emergency response procedures and coordinate urgent repairs to minimize disruptions. • Assist with vendor management, including scheduling, performance monitoring, and invoice verification. • Collaborate with property management to ensure compliance with building policies and safety regulations. • Generate reports on service metrics, response times, and client satisfaction for continuous improvement.
Key Responsibilities
- ▸work orders
- ▸maintenance coordination
- ▸vendor management
- ▸record keeping
- ▸client communication
- ▸emergency response
What You Bring
The role requires at least a high school diploma (an associate degree is preferred), 1–2 years of experience in customer service or facilities management, strong communication and organizational skills, and proficiency with Microsoft Office and facility‑management software. Candidates must understand basic building systems, be detail‑oriented, and be able to stay calm under pressure, with flexibility for varied schedules. Preferred candidates hold a bachelor’s degree in facilities management or a related field, have experience in commercial real‑estate or property management, and are familiar with CMMS or work‑order platforms. Knowledge of building codes, safety regulations, and professional certifications such as FMP or CFM are also valued.
Requirements
- ▸bachelor's
- ▸cmms
- ▸microsoft office
- ▸facility management
- ▸communication
- ▸fmp
Work Environment
Field