Field Service Technician

About the Role

The Installation and Service Technician role focuses on installing and repairing inventory control, RFID, and video equipment in retail stores. This position is essential for ensuring that customers' retail technology functions reliably and efficiently. Key duties include installing, servicing, troubleshooting, repairing, and maintaining retail equipment at customer sites; tracking work orders, parts, and hours via computer; managing an accurate parts inventory for first‑time fixes; demonstrating equipment use and training customers; and communicating customer satisfaction, sales opportunities, and recurring issues to the manager. Additional tasks may be assigned as needed. • Install, service, troubleshoot, and maintain retail inventory control, RFID, and video equipment on‑site. • Record work orders, parts used, and hours in the system. • Manage parts inventory to ensure first‑time fixes. • Demonstrate equipment use and train customers. • Report customer satisfaction, sales opportunities, and recurring issues to manager.

Key Responsibilities

• ▸installation
• ▸troubleshooting
• ▸inventory management
• ▸customer training
• ▸work logging
• ▸reporting

What You Bring

Applicants must have a high school diploma or GED, an associate degree or military equivalent in electronics/networking, a valid driver’s license, and at least three years of related experience. Required credentials include basic EAS and video certifications, strong organizational and interpersonal skills, mechanical aptitude, ability to lift 50‑70 lb and work at heights up to 40 ft, proficiency with MS Office, blueprint reading, and basic networking knowledge. Preferred qualifications include video/RFID certifications and full competency in networking fundamentals. • Required: High school diploma/GED, associate degree or military equivalent in electronics/networking, valid driver’s license. • Minimum 3 years related experience and basic EAS/Video certifications. • Strong organizational, interpersonal, and independent work skills; mechanical aptitude; ability to lift 50‑70 lb and work at heights up to 40 ft. • Proficient with MS Office, blueprint reading, and basic networking concepts; preferred video/RFID and network certifications. • Ability to travel, work overtime, and mentor/train others.

Requirements

• ▸associate degree
• ▸eas cert
• ▸video cert
• ▸ms office
• ▸networking
• ▸blueprint reading

Benefits

Employees enjoy competitive pay, paid vacation, holidays, sick time, and a comprehensive benefits package that includes 401(k), medical, dental, and vision coverage from day one. The company provides extensive product training, on‑the‑job and cross‑training opportunities, and outstanding internal resources. A collaborative team atmosphere, a Zero Harm safety policy, and employee discount programs (The Loop by Perk Spot) further enhance the work experience. The hourly wage ranges from $25.19 to $34.66, determined by education, experience, and market data, and the position includes a competitive benefits package. Johnson Controls is an equal opportunity employer committed to diversity and inclusion, providing accommodations for applicants with disabilities. • Competitive hourly wage $25.19‑$34.66 based on experience. • Paid vacation, holidays, sick time; 401(k), medical, dental, vision from day one. • Extensive product training, cross‑training, and internal resources. • Collaborative team environment with Zero Harm safety policy. • Employee discount programs (The Loop by Perk Spot).

Work Environment

Field