Senior Sales Trainer - Carolinas

About the Role

The Senior Sales Trainer develops, coaches, and enables sales performance for the Closets and Garages businesses. Partnering with the Regional Sales Manager, the role ensures new hires are onboarded, receive formal training, and get targeted support to meet performance expectations. This hands‑on position blends training, field coaching, process discipline, and performance improvement to drive consistency and execution across the territory. • Own and execute new‑hire sales training program for Closets and Garages, including interviewing, classroom, virtual, and in‑field training. • Deliver training on sales process, product knowledge, design fundamentals, objection handling, closing techniques, systems usage, and paperwork standards. • Partner with Regional Sales Manager to ensure new hires are fully trained and field‑ready before appointments. • Coordinate training classes, accommodations, meals, documentation, sales kits, and samples. • Track onboarding progress, system access, software setup, and training resources. • Conduct skill‑gap analysis, develop training materials, and evaluate training effectiveness. • Lead ongoing sales, design, and process training to improve close rate, average ticket, design accuracy, and reduce service issues. • Provide paperwork training and quality control, including spot‑checking designs and job documentation. • Support designers in the field with design questions, technical errors, and product specifications. • Identify Design Consultants needing additional support and deliver targeted coaching, follow‑up training, and improvement plans with Regional Sales Manager. • Conduct ride‑alongs, shadowing, and follow‑up coaching to reinforce standards. • Maintain strong field presence to observe customer interactions and model best practices. • Act as extension of Regional Sales Manager to reinforce accountability, expectations, and execution standards. • Support sales‑related projects: training materials, playbooks, SOPs, sales tools, scripts, presentations, and job flow improvements. • Assist with rollouts of new products, pricing, programs, and sales initiatives. • Partner cross‑functionally with Operations to align training with install and service expectations. • Provide administrative support within ClosetPro, including backend functionality and process support. • Stay current on market trends, product updates, and corporate sales changes. • Assist with scheduling, prioritization, hiring input, and performance feedback as needed. • Measure territory net sales against budget. • Measure territory net close percentage against budget. • Measure territory average ticket against budget. • Measure territory net sales per lead issue against budget. • Track service rate caused by sales team, including paperwork errors and measurement issues. • Monitor training quality: time‑to‑first sale, % of graduates hitting 60‑day KPIs, and 180‑day retention of trained reps.

Key Responsibilities

• ▸training delivery
• ▸onboarding
• ▸skill gap
• ▸field coaching
• ▸training materials
• ▸performance metrics

What You Bring

The role is primarily office‑based with moderate noise levels, but requires regular travel within the territory and occasional evening or weekend virtual support. Physical demands include long periods of seated computer work and occasional lifting of up to 35 lb. • 3–5+ years experience in in‑home sales, sales leadership, or sales training (in‑home improvement preferred). • Strong understanding of consultative one‑call close selling. • Proven ability to coach sales skills and execution discipline. • Experience in design‑driven sales environments such as closets or garages. • Highly organized, detail‑oriented, and process‑focused. • Comfortable delivering group and one‑on‑one training. • Data‑driven with ability to diagnose performance and process issues. • Willingness to travel within the territory. • High school diploma required; some college preferred. • Minimum 2 years design experience and 2 years hands‑on CAD experience. • Demonstrated spatial reasoning and design problem‑solving skills. • Ability to provide guidance and feedback to strengthen sales designers' knowledge. • Excellent communication and interpersonal skills. • Ability to align clients and internal partners on design, payments, ordering, and technical support. • Proficient in Microsoft Office 365 Suite and able to learn job‑specific software; CAD skills critical; ClosetPRO experience preferred.

Requirements

• ▸in‑home sales
• ▸cad
• ▸closetpro
• ▸microsoft 365
• ▸design experience
• ▸coaching

Benefits

Employment is contingent on a satisfactory background check. Renuity is an equal‑opportunity employer that values diversity and provides accommodations for disabilities or religious needs.

Work Environment

Field