Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Asst Director Guest Services
Oversee evening front desk, VIP services, and manage staff operations.
Job Highlights
About the Role
• Serve as Manager on Duty during evening hours, ensuring front desk coverage • Report daily maintenance needs to Engineering • Assist leadership with performance management, counseling, scheduling, training, brand compliance, and recognition • Inspect all VIP rooms before arrival and greet/escort VIP guests • Conduct property walks with the General Manager or Director of Front Office • Coordinate maintenance weeks with Housekeeping, Engineering, and Front Office • Perform daily inventory and inspections of public areas, coordinating corrective actions • Ensure vacant rooms are cleaned and ready for occupancy during potential sell‑outs • Prioritize outside contractor visits • Carry out reasonable requests from management within capability • Allocate 80% of time to front‑desk duties and 20% to managerial administration
Key Responsibilities
- ▸front desk
- ▸maintenance reporting
- ▸maintenance coordination
- ▸inventory audits
- ▸room turnover
- ▸contractor scheduling
What You Bring
• High School Diploma • Minimum 3+ years hotel management experience • At least 2 years night audit experience • Strong interpersonal and time‑management skills • Preferred: 3‑5 years experience as Front Office Manager • Preferred: 4+ years hotel management experience • Preferred: Experience with voice system
Requirements
- ▸high school
- ▸hotel management
- ▸night audit
- ▸front office
- ▸voice system
- ▸interpersonal
Benefits
HGV now offers Day One Team Member Benefits and values its employees, encouraging them to achieve their best while providing endless career opportunities. At Elara, a Hilton Grand Vacations resort with 1,200 guest rooms and world‑class amenities in the heart of the entertainment capital, team members deliver unparalleled hospitality experiences. We are an equal opportunity employer committed to diversity and will provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. • Discounted hotel rates worldwide • 401(k) program with company match • Employee stock purchase program • Generous paid time off and paid sick time • Recognition programs and rewards • Tuition reimbursement • Numerous learning and career advancement opportunities
Work Environment
Onsite