White Cap
A leading provider of construction and building materials, delivering comprehensive solutions.
Counter Sales Associate
Assist walk‑in and phone customers, process sales orders, provide product advice, and upsell.
Job Highlights
About the Role
• Deliver exceptional customer service to walk‑in, phone, and call‑in customers. • Process orders, quote prices, enter orders into the system, and provide order information. • Pull orders as needed and communicate product features, benefits, and warranty policies. • Offer technical advice, troubleshoot issues, and resolve customer problems. • Upsell related products, extensions, and promote product promotions.
Key Responsibilities
- ▸customer service
- ▸order processing
- ▸system entry
- ▸technical advice
- ▸troubleshooting
- ▸upselling
What You Bring
A Counter Sales Associate demonstrates exceptional customer service to walk‑in, phone, and call‑in customers, processes orders, quotes prices, enters orders into the system, and provides order information. The role also pulls orders as required, communicates product features, benefits, and warranty policies, and offers technical advice while troubleshooting and resolving customer problems. Additional duties include upselling related products and extensions, informing customers of promotions, and performing other assigned tasks. Preferred qualifications include a proven record of excellent customer service, experience with sales order software—preferably Oracle—and knowledge of work wear and personal protective equipment. Candidates who want to play a role in building America are encouraged to apply. • Proven track record of excellent customer service. • Experience with sales order software, preferably Oracle. • Knowledge of work wear and personal protective equipment (PPE).
Requirements
- ▸customer service
- ▸oracle
- ▸sales software
- ▸ppe
- ▸workwear
Benefits
A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to building trust on every job by being deeply knowledgeable, fully capable, and always dependable, and its associates drive this commitment. White Cap is hiring immediately for a Counter Sales Associate to help build America. Why a career with White Cap? The company offers comprehensive wellness and financial benefits, including medical, dental, vision, 401(k) with company match, and tuition reimbursement. Employees enjoy a generous time‑off package with paid maternity, parental, sick, and vacation leave, as well as a stable, growing environment with unlimited career potential. White Cap is certified as a Great Place to Work and fosters an inclusive culture that values and celebrates each individual. • Comprehensive benefits: medical, dental, vision, 401(k) with match, tuition reimbursement. • Generous paid time off, including maternity/parental leave, sick leave, and vacation. • Stable, rapidly growing company with unlimited career potential. • Certified Great Place to Work with an inclusive culture.
Work Environment
Field