Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Front Desk Clerk - Full Time
Assist guests/owners at front desk, handling reservations, payments, and requests.
Job Highlights
About the Role
As a Front Desk Agent you will ensure every interaction with an owner or guest is positive from arrival to departure. The role involves handling reservations, payments, safety deposit boxes, and providing local information while maintaining privacy and security. • Ensure accurate charges and credit are posted and collect payment • Handle credit card and cash transactions and balance cash postings • Issue safety deposit boxes and control room keys while maintaining privacy, security, and confidentiality • Receive housekeeping and maintenance requests or work orders and contact appropriate departmental personnel • Prepare and restock front desk supplies, including arrival packets • Provide information on area attractions and resort amenities
Key Responsibilities
- ▸payment processing
- ▸cash balancing
- ▸safety deposit
- ▸guest services
- ▸reservations
- ▸desk supplies
What You Bring
• Minimum 6 months front desk/guest services experience • High school diploma or equivalent • Proficient English verbal and written communication • Ability to multitask, prioritize duties, and meet organizational demands • Prior credit card transaction and data entry experience • Ability to work varying hours, including weekends and holidays • Ability to work full 8‑hour shifts while walking/standing • Preferred: bilingual ability
Requirements
- ▸front desk
- ▸high school
- ▸english
- ▸multitask
- ▸credit card
- ▸bilingual
Benefits
Hilton Grand Vacations offers Day One Team Member Benefits and Daily Pay, extending eligibility to part‑time employees. The company focuses on helping guests and owners create lifelong memories in an exciting, positive environment. Hilton Grand Vacations values an inclusive culture of belonging, celebrating the uniqueness of each of its more than 14,000 team members. The award‑winning workplace is dedicated to recognizing, rewarding, and supporting every achievement, big or small. • Competitive hourly pay and positive team environment • Daily pay • Recognition programs and rewards • Supportive leadership • Numerous learning and advancement opportunities • Access reservation system to resolve unit availability and assist guests with reservations or changes
Work Environment
Onsite