Customer Service - Self Storage Manager

About the Role

Property Managers work independently across multiple locations, spending time both inside and outside the facilities. Responsibilities include assessing customers' storage needs, recommending and selling packing and moving supplies, conducting daily unit inspections to verify inventory and availability, auditing cash drawers, making bank deposits, and managing payment reminders and collection calls as needed. • Assess customer storage needs and suggest packing and moving supplies. • Conduct daily unit inspections to ensure inventory accuracy and availability. • Audit cash drawers and process bank deposits. • Make payment reminder and collection calls to keep customers current. • Lift and move items up to 35 lb; spend up to 50% of time walking outdoors. • Perform cleaning, sweeping, mopping, and maintain exterior grounds.

Key Responsibilities

• ▸storage assessment
• ▸supply sales
• ▸unit inspections
• ▸cash auditing
• ▸payment calls
• ▸facility cleaning

What You Bring

Physical duties require the ability to lift or move items up to 35 lb and to spend up to half of the shift walking or standing outdoors, climbing stairs, and opening large doors. Managers also perform routine cleaning and maintenance tasks such as sweeping, mopping interior areas, and keeping exterior grounds and curb appeal free of debris. Candidates should have prior experience in customer‑service‑focused sales environments such as retail, restaurants, or fast‑food operations. A valid driver’s license and personal vehicle are required for traveling between sites, with mileage reimbursement provided. Public Storage has been recognized by the Great Place to Work Institute for career growth, work culture, and diversity and inclusion. • Require a valid driver’s license and personal vehicle for site travel. • Prefer candidates with customer‑service or sales experience in retail, restaurant, or similar fields.

Requirements

• ▸driver's license
• ▸personal vehicle
• ▸customer service
• ▸sales experience
• ▸physical lifting
• ▸retail experience

Benefits

Public Storage, the leader in the self‑storage industry, is currently hiring Property Managers and offers an hourly wage of $15.00. The company emphasizes a flexible and full‑time schedule, typically between 9:30 am and 6 pm, with weekend hours extending to 5 pm. Team members become eligible for a comprehensive Total Rewards package after averaging 20 or more hours per week. Benefits include medical, dental, vision, a 401(k) with matching contributions, paid time off, sick leave, flex spending accounts, company‑paid life and accidental death insurance, exclusive vendor discounts, mileage reimbursement for work‑related travel, and performance‑based bonuses for property managers. • Offer flexible full‑time schedule with eligibility for full benefits after 20 hrs/week. • Provide medical, dental, vision, 401(k) match, paid time off, life insurance, vendor discounts, mileage reimbursement, and performance bonuses.

Work Environment

Field