Assistant Community Manager

About the Role

The Sales and Service Supervisor (Assistant Community Manager) assists the Community Manager in executing a sales and marketing strategy, delivering consistent customer experiences, and coaching leasing consultants to meet community goals. This role leads office operations, sets quality standards, and ensures residents enjoy luxury‑level living. Key duties include helping set community sales targets, leasing apartment homes, resolving customer service issues, and supporting residents through move‑ins, renewals and move‑outs. The supervisor also monitors market conditions, plans resident events, and ensures compliance with all fair‑housing and regulatory policies. • Assist in determining community sales goals and coach leasing consultants to achieve them • Lease apartment homes and convert prospect leads by presenting community information • Address and resolve customer service concerns promptly to ensure high loyalty • Develop, implement, and monitor programs to maximize revenue, control expenses, and improve customer experience • Support residents during move‑in, lease renewals, move‑out, and resident transfers • Conduct market surveys by contacting competitive communities to stay updated on market conditions • Plan and execute resident activities and events to foster community connections • Ensure compliance with AVB policies, federal, state, and local laws, especially fair‑housing regulations

Key Responsibilities

• ▸leasing
• ▸sales coaching
• ▸customer service
• ▸market survey
• ▸event planning
• ▸compliance

What You Bring

Candidates should have 1‑3 years of multifamily or related hospitality experience, at least one year of supervisory or training experience, and a high school diploma or GED (a bachelor’s degree is preferred). Proficiency with administrative software and the Microsoft Office Suite is required. Founded in 1993, AvalonBay has a proven track record of serving people and growing communities in premier markets. The organization continually seeks talent that thrives on responsibility, values customer excellence, and possesses strong leadership skills to help shape the future of apartment living. • 1‑3 years of multifamily or related hospitality experience • At least one year of supervisory or training experience • High school diploma or GED required; bachelor's degree preferred • Proficient with administrative software and Microsoft Office Suite

Requirements

• ▸multifamily
• ▸supervisory
• ▸high school
• ▸microsoft office
• ▸leadership
• ▸customer excellence

Benefits

AvalonBay offers comprehensive benefits such as health, dental and vision insurance, a 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and a 20 % discount on its apartment homes. The company also provides associate recognition programs, growth opportunities through internal promotion, and a culture rooted in integrity, caring, and continuous improvement. • Health, dental, and vision insurance • 401(k) with company match • Paid vacation and holidays • Tuition reimbursement • Employee stock purchase plan • 20 % discount on AvalonBay apartment homes • Associate recognition programs and opportunities for internal promotion

Work Environment

Onsite