Maintenance Lead

About the Role

The Maintenance Lead is a vital member of the Operations Team at C&W Services, supporting contract obligations and day‑to‑day service delivery while ensuring safety performance, operational efficiency, financial tracking, and administrative support. Acting as a central point of contact for internal teams, subcontractors, and client stakeholders, the role helps maintain a well‑organized, compliant, and high‑performing facility services program. Working Monday‑Friday, 9:00 am‑5:00 pm, the Lead provides leadership and direction for Facility Service Employees, guaranteeing compliance with federal, state, and local regulations as well as company and customer policies. A safety‑first culture is promoted through training, pre‑job hazard assessments, risk reviews, audits, and observations. The Lead builds strong customer relationships, supports employee development, and oversees quality control, maintenance processes, and all administrative functions of the account. Work orders are managed through the site’s ticketing system, addressing light maintenance issues and coordinating vendor services, while buildings, grounds, tank storage facilities, and equipment are inspected for unsafe or malfunctioning conditions. Preventative maintenance is performed on mechanical, electrical, HVAC, and plumbing systems, including lubrication, adjustments, cleaning, consumable part replacement, and periodic testing. The Lead assists with installation and modification of building and equipment systems, schedules and oversees vendors for service requests and preventive maintenance, and ensures vendor performance aligns with expectations while minimizing disruptions. Daily responsibilities include ordering, receiving, and restocking pantry, janitorial, office supplies, and maintenance parts, as well as providing office services such as mail distribution, AV troubleshooting, and meeting‑room setup. Project management duties related to additional scope items are performed, and the Lead operates professionally within an office environment, exercising sound judgment at all times. A professional, inclusive attitude is expected, with flexibility to assist on any assigned task and a team‑first mindset. The Lead engages with clients to understand service needs, coordinates facility activities across the portfolio, and assists with long‑range planning to support both client and company objectives. • Lead and coordinate facility service employees, ensuring regulatory and policy compliance. • Promote a safety‑first culture through training, hazard assessments, and audits. • Manage work orders via the ticketing system, addressing maintenance issues and coordinating vendors. • Inspect buildings, grounds, tanks, and equipment for safety and functionality. • Perform preventative maintenance on mechanical, electrical, HVAC, and plumbing systems. • Schedule and oversee vendor service and preventive maintenance activities. • Order, receive, and restock pantry, janitorial, office supplies, and maintenance parts. • Provide office services including mail distribution, AV troubleshooting, and meeting‑room setup. • Engage with clients to align service expectations and coordinate facility activities. • Assist with long‑range planning and project management for additional scope items. • Maintain accurate compliance records, safety documentation, and service logs. • Respond to urgent situations, work holidays/weekends, and participate in on‑call rotations.

Key Responsibilities

• ▸preventive maintenance
• ▸ticketing system
• ▸vendor management
• ▸facility inspection
• ▸supply ordering
• ▸client liaison

What You Bring

Qualifications include a high school diploma (associate or bachelor’s degree in Facility Management or related field preferred) and at least five years of experience in facilities coordination, operations, or administrative support. Technical skills require proficiency in Microsoft Office and experience with CMMS/work order systems (e.g., Corrigo, ServiceNow). Basic knowledge of building systems, strong organizational abilities, attention to detail, and excellent verbal and written communication are essential. Other requirements include the ability to work independently and collaboratively, strong judgment for handling sensitive information, flexibility for urgent situations and occasional off‑hours, knowledge of safety protocols, participation in on‑call rotations, and availability to work holidays and weekends as needed. • Utilize Microsoft Office and CMMS platforms such as Corrigo or ServiceNow. • Possess at least 5 years of facilities coordination or operations experience. • Demonstrate strong organizational, time‑management, and communication skills.

Requirements

• ▸microsoft office
• ▸cmms
• ▸5+ years
• ▸facilities coordination
• ▸facility management
• ▸organizational

Benefits

Compensation ranges from $29.75 to $35.00 per hour, with a comprehensive benefits package that typically includes health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement plans, life and disability insurance, and paid or unpaid time off. Cushman & Wakefield is an equal‑opportunity employer. • Earn competitive hourly pay of $29.75‑$35.00 with comprehensive health, vision, dental, retirement, and paid time‑off benefits.

Work Environment

Field