Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Call Center Operations Specialist
Analyze data, manage operations, and support call center teams to achieve marketing goals.
Job Highlights
About the Role
As a Call Center Operations Specialist, you will provide analytical and operational support to Call Center Management in order to meet monthly marketing targets. You will collaborate with management to track performance and drive strategic decisions. • Create performance reports, implement standard operating procedures, and manage campaign reporting and analysis. • Provide analytical support for strategic business decisions and track key performance indicators. • Analyze reports, collaborate with partners to develop and maintain strategic performance objectives, and identify improvement areas. • Manage daily lead distribution and review processes to enhance efficiency. • Facilitate onboarding and training for new team members. • Perform assigned administrative duties and support inventory management for hotel and resort inventory. • Monitor system functionality, call flow, content, and quality assurance to identify challenges and opportunities.
Key Responsibilities
- ▸performance reporting
- ▸kpi tracking
- ▸lead distribution
- ▸system monitoring
- ▸quality assurance
- ▸inventory management
Benefits
The role requires a flexible schedule that includes weekends and holidays. Availability during peak periods ensures seamless service continuity. We offer a comprehensive benefits package for full‑time team members: $24 per hour pay, medical, dental, and vision insurance from day one, a 401(k) plan with company match, life insurance, a company stock purchase program, a travel discount program, generous paid time off, paid sick days, recognition initiatives, and many learning and advancement opportunities. Additional perks include a team member travel program, paid sick days, and numerous recognition and development opportunities. Hilton Grand Vacations, a leader in vacation ownership, prides itself on innovation, quality, and continuous growth. We seek motivated individuals to join our team and contribute to our continued success.
Work Environment
Office Full-Time