Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Front Desk Clerk
Welcoming guests, handling check‑ins/out, payments, and guest requests at a resort.
Job Highlights
About the Role
The position is full‑time, year‑round, with a 4‑day, 10‑hour schedule (8:30 am‑6:00 pm) that includes weekends and holidays. You will work closely with housekeeping, maintenance and other departments to fulfill guest requests. • Process check‑ins and check‑outs efficiently • Generate folios and handle payments accurately • Coordinate housekeeping and maintenance requests • Prepare and restock front‑desk supplies and information packets • Answer phone calls and direct inquiries to appropriate team members • Assist with additional tasks assigned by supervisor
Key Responsibilities
- ▸check‑in
- ▸check‑out
- ▸payments
- ▸housekeeping
- ▸phone handling
- ▸supply prep
What You Bring
• Strong written and verbal English proficiency • Proficient with Microsoft Office 365 (Outlook, Word, Excel) • Excellent multitasking, organization and prioritization skills • Minimum six months of customer service experience, preferably hospitality • Preferred: prior front desk or guest services experience • Preferred: experience processing credit‑card transactions • Preferred: background in resort hospitality or related fields
Requirements
- ▸english
- ▸office 365
- ▸multitasking
- ▸customer service
- ▸front desk
- ▸credit card
Benefits
Via Roma Resort, part of Hilton Grand Vacations, offers daily pay and a range of perks. As a Front Desk Clerk you will be the first point of contact, delivering warm, professional service from check‑in through check‑out and helping guests create memorable vacations. Hilton Grand Vacations values a people‑first culture, equal opportunity and diversity, offering benefits such as 401(k) match, paid time off, stock purchase, tuition reimbursement, and various learning and advancement programs. • Positive team environment • Recognition programs and rewards • 401(k) program with company match • Paid time off and paid sick days • Employee stock purchase program • Tuition reimbursement programs • Numerous learning and advancement opportunities • Welcome guests and owners with a friendly demeanor • Flexible availability for weekends and holidays
Work Environment
Onsite