Milton Cat
Privately‑held Caterpillar dealer across the Northeast offering earthmoving and power systems rentals, sales & support.
Front Counter Representative Milton Rents
Handle inbound sales, customer service, and coordinate rentals at front counter.
Job Highlights
About the Role
• Greet and transact business with all walk-in traffic in the showroom • Answer all incoming calls to initiate sales process or route to other departments • Coordinate sales and rentals with outside sales, shop, and warehouse personnel • Retain all rental contracts at the front counter until the equipment is returned • Resolve outstanding issues to the mutual satisfaction of the customer and the company • Forward all referrals and leads to the appropriate Outside Sales Rep • Generate activity reports as requested by management • Obtain and update customer information as requested by management
Key Responsibilities
- ▸customer service
- ▸call handling
- ▸sales coordination
- ▸rental management
- ▸issue resolution
- ▸report generation
What You Bring
Milton Rents, a division of Milton CAT, is looking for a reliable individual with strong customer service skills to work on the Front Sales Counter. The role involves handling all inbound sales activity from various sources and coordinating with internal departments to ensure customer requests are managed professionally and promptly. • High-school diploma or GED required • 2 years of successful Inside Sales/Customer Service experience in equipment rental or related industry • Working knowledge of operating capabilities of Construction Rental Equipment • Working knowledge of construction materials and their applications • Excellent phone, written, and verbal communication skills • Friendly and professional customer service skills with a desire to help
Requirements
- ▸high-school
- ▸inside sales
- ▸customer service
- ▸construction equipment
- ▸construction materials
- ▸communication
Benefits
The company provides challenging career opportunities, extensive training, and employee development, along with tools to maximize potential. Pay ranges from $18.00 to $25.20 per hour, dependent on experience, and a comprehensive benefits package is offered. • Paid Time Off + 8 company paid holidays • Medical, Dental and Vision insurance options for Employee and Family • Disability & Life Insurance Packages • Competitive Retirement Plan • Tuition Reimbursement – available to FT employees with 1 year+ of service • Additional supplemental offerings and discount programs • Employee Referral Program
Work Environment
Field