Director Guest Services

About the Role

As a Guest Services Manager, you will be the heart of exceptional guest experiences, overseeing front desk, bell services, recreation, and food & beverage operations while collaborating with the Resort Leadership Team. You will help develop and implement policy and operational changes, manage budget allocations for business sustainability, and identify opportunities that support the achievement of annual business goals. • Lead and coordinate front desk, reservations, night audit, and bell/valet operations. • Supervise efficient check‑in/check‑out services and ensure seamless coordination with other departments. • Mentor and develop team members, handling hiring, training, performance reviews, scheduling and recognition. • Resolve owner and guest concerns; escalate unresolved issues to the General Manager. • Manage accurate collection of monies and direct night audit activities, preparing weekly accounting reports. • Monitor payroll hours and enforce performance, uniform, and appearance standards. • Conduct regular department inspections, maintain equipment and supplies, and liaise with rental and sales teams. • Assist with owner and guest recreation activities as needed and support special projects assigned by the General Manager.

Key Responsibilities

• ▸front desk
• ▸night audit
• ▸team training
• ▸budget management
• ▸guest relations
• ▸policy development

What You Bring

New Year, New Opportunity! Hilton Grand Vacations is seeking an experienced Guest Services Leader to join Ocean 22 in Myrtle Beach, South Carolina. The ideal candidate will have extensive hospitality experience and a proven track record of leading teams to success. • Require 3‑5 years of hotel/resort experience and at least 2 years of supervisory or management experience. • Demonstrated ability to lead departmental functions independently and uphold high service quality standards.

Requirements

• ▸hotel experience
• ▸3-5 years
• ▸supervisory
• ▸leadership
• ▸service quality
• ▸hospitality

Benefits

Hilton Grand Vacations has earned numerous accolades, including Newsweek's Top 100 Most Loved Workplaces and multiple Stevie Awards, reflecting a commitment to excellence and a culture that celebrates diversity and inclusion. We are an equal‑opportunity employer and provide reasonable accommodations for individuals with disabilities throughout the application and employment process. • Relocation assistance offered. • 401(k) program with company match. • Unlimited paid time off. • Recognition programs and rewards. • Discounted hotel rates worldwide. • Employee stock purchase program. • Tuition reimbursement. • Numerous learning and advancement opportunities.

Work Environment

Office Full-Time