Internal Sales Representative

About the Role

• Manage and grow assigned customer portfolio across the region. • Conduct proactive outbound calls and scheduled follow‑ups to generate new business. • Perform regular sales calls to existing customers per agreed plans. • Identify key prospects and decision‑makers, communicating value propositions. • Price work and cash‑sale enquiries according to volume levels and pricing policy. • Support District Sales Managers with market analysis and competitor insights. • Handle written and verbal customer enquiries promptly and professionally. • Produce accurate quotations meeting technical and customer requirements. • Investigate and resolve customer issues, escalating when necessary. • Liaise with internal and external stakeholders on orders, pricing, products and delivery. • Process payments for cash sales. • Contribute to team morale and assist colleagues to meet area goals. • Provide cover for other team roles by building cross‑functional knowledge. • Collaborate closely with DSMs for a seamless commercial approach.

Key Responsibilities

• ▸portfolio management
• ▸outbound calls
• ▸pricing
• ▸market analysis
• ▸quotations
• ▸issue resolution

What You Bring

Reporting to local District Sales Managers, the role combines confident communication, robust sales administration, and swift response to customer needs to ensure a professional commercial approach across the region. Successful candidates will have experience in sales or a commercial setting, strong relationship‑building skills, proficiency with Microsoft Office and internal systems, and a proactive mindset for solving customer challenges. • Prior experience in sales, customer service or a commercial environment. • Strong communication and relationship‑building abilities. • Proficiency with Microsoft Office and internal business systems. • Proactive attitude towards customer service and problem‑solving.

Requirements

• ▸sales
• ▸customer service
• ▸microsoft office
• ▸proactive
• ▸communication
• ▸relationship-building

Benefits

The company is hiring an Internal Sales Representative for Asphalt in Chelmsford, offering a £32,000–£36,000 salary for a full‑time 40‑hour week, to manage a customer portfolio, drive new business and support commercial and distribution teams. Heidelberg Materials provides a competitive rewards package, including pension, life assurance, generous holiday entitlement, flexible working, extensive family‑friendly policies, inclusive employee communities, and wellbeing programmes. • Salary £32,000–£36,000 plus bonus incentives. • Generous pension scheme and life assurance. • 27 days holiday plus bank holidays, with agile/flexible working and sabbatical options. • Family‑friendly policies including enhanced maternity, paternity, adoption, IVF and neonatal care support. • Inclusive culture with employee communities and paid volunteering day. • Wellbeing resources such as Employee Assistance Programme and mental health first aiders. • Discounts on retail and private medical benefits.

Work Environment

Field