Carrier
Innovative leader in building solutions, delivering energy-efficient technologies for comfort and sustainability.
Telematics Operations Manager
Manage telematics operations, subscriptions, analytics, and dealer relations.
Job Highlights
About the Role
The Telematics Operations Manager will be a key contributor to scaling and improving Carrier’s telematics operations, supporting both the dealer network and external customers. This role will lead the implementation and enhancement of analytics and reporting processes that drive commercial growth, and manage the tools and systems essential for subscription management. Close collaboration with Finance, the Director of Telematics, and other functional teams will be required to deliver effective dashboard analytics and reporting. Key responsibilities include establishing and maintaining customer accounts on telematics and API platforms, owning the monthly invoicing and billing processes with Finance, and tracking critical metrics such as subscription growth, pricing, and conversion rates for dashboard reporting. The manager will work with Finance, Operations, Customer Service, and Sales to develop business reporting solutions, maintain positive relationships with the Carrier dealer network, and provide onboarding and systems training for new telematics team members. • Establish and maintain customer accounts on telematics and API platforms. • Own monthly invoicing and billing processes in partnership with Finance. • Track and analyze subscription growth, pricing, and conversion metrics for dashboard reporting. • Collaborate with Finance, Operations, Customer Service, and Sales to develop business reporting solutions. • Build and sustain relationships with Carrier dealer network. • Provide onboarding and systems training for new telematics team members.
Key Responsibilities
- ▸account management
- ▸api integration
- ▸invoicing
- ▸metrics tracking
- ▸dashboard reporting
- ▸dealer relations
What You Bring
Required qualifications are a bachelor’s degree, at least five years of experience in a sales, operations, or engineering role, and five years of data‑analytics experience using Excel tools such as PivotTables and VLOOKUP. Preferred qualifications include experience with telematics subscription management, proficiency in Microsoft Power BI or similar BI tools, knowledge of operational databases like JDE and Salesforce, and familiarity with dealer networks and telematics device commissioning. Strong multitasking, prioritization, communication, and the ability to translate complex data into executive summaries are also essential. • Hold a bachelor’s degree and 5+ years of sales, operations, or engineering experience. • Demonstrate 5+ years of data‑analytics expertise using Excel (PivotTables, VLOOKUP, etc.). • Experience with telematics subscription management and Power BI or similar BI tools. • Familiarity with operational databases such as JDE and Salesforce. • Ability to translate complex data into executive summaries and support cross‑functional process improvements.
Requirements
- ▸bachelor's
- ▸excel
- ▸power bi
- ▸jde
- ▸salesforce
- ▸telematics
Benefits
Carrier offers a comprehensive benefits package that includes medical, dental, and vision coverage, wellness incentives, retirement plans, generous paid time off, short‑ and long‑term disability, life insurance, tax‑advantaged accounts, and tuition assistance. Eligible employees may also receive short‑term cash incentives, subject to plan requirements. • Offer comprehensive benefits including medical, dental, vision, retirement plans, paid time off, disability, life insurance, and tax‑advantaged accounts.
Work Environment
Office Full-Time