Fix-It 24/7
Go-to provider for 24/7 plumbing, heating, electrical and AC repairs & upgrades.
Assistant Office Manager
Assist Office Manager with operations, dispatch, scheduling, and team coaching.
Job Highlights
About the Role
• Support the Office Manager in the daily operations of a high-volume residential service office • Assist with dispatch, scheduling, and call flow to maximize efficiency and revenue • Utilize Service Titan to manage jobs, customer records, reporting, and workflows • Coach and support CSR and dispatch teams to deliver excellent customer experiences • Handle escalated customer concerns with professionalism and urgency • Help ensure KPIs, call standards, and operational goals are met • Maintain organization, accuracy, and accountability across office processes
Key Responsibilities
- ▸service titan
- ▸dispatch scheduling
- ▸call flow
- ▸kpi monitoring
- ▸reporting
- ▸office operations
What You Bring
Assistant Office Manager. Emergency Air is growing, and we’re looking for a motivated Assistant Office Manager to help support our fast-paced residential service operation. If you have home services industry experience and know your way around Service Titan, this is a great opportunity to step into a leadership-track role with strong earning potential. • Residential home services industry experience (HVAC or Plumbing strongly preferred) • Service Titan experience required • Strong leadership and communication skills • Ability to multitask and stay calm in a fast-paced environment • Customer-focused mindset with attention to detail • Willingness to work rotating Saturdays and overtime when required
Requirements
- ▸servicetitan
- ▸hvac
- ▸plumbing
- ▸leadership
- ▸multitasking
- ▸customer focus
Benefits
Why Emergency Air? We’re a respected name in the Phoenix market, known for our commitment to customers and our people. At Emergency Air, you’ll be part of a team that values accountability, growth, and performance—while offering real opportunities to increase your income and advance your career. • $23 per hour • Commission & bonus opportunities • Medical, dental, and vision insurance • Paid time off & holidays • 401(k) options • Growth and advancement opportunities • Rotating Saturdays • Mandatory overtime as business needs require
Work Environment
Office Full-Time