Field Service Representative - Secure Power

About the Role

A typical day includes pre‑site preparation, equipment startup, repair, preventive maintenance, and field modifications. The Representative works closely with customers, electricians, sales partners, technical support, and district service teams to solve problems and complete service documentation. Travel may be required throughout the region or nationally, sometimes involving overnight stays. Additional duties include assisting senior technicians, supporting project management on larger system start‑ups, collaborating with other FSRs on complex projects, and acting on behalf of the District Service Manager to resolve operational issues. • Perform assembly, startup, diagnostics, repair, and preventive maintenance on company and third‑party equipment. • Collaborate with customers, electricians, sales partners, technical support, and district service teams to solve problems. • Complete field service reports, expense reports, preventive maintenance logs, and startup data sheets. • Travel regionally and occasionally nationally, including overnight trips, to support customers. • Assist senior technicians and project managers on large system start‑ups and complex projects. • Act on behalf of the District Service Manager to resolve operational issues. • Read and interpret blueprints, schematics, and operation manuals; utilize test and diagnostic equipment. • Follow safety procedures (lockout/tagout, NFPA‑70E/OSHA), report hazards, and maintain safe driving practices.

Key Responsibilities

• ▸equipment startup
• ▸diagnostics
• ▸preventive maintenance
• ▸field reporting
• ▸customer collaboration
• ▸system start‑ups

What You Bring

Candidates should hold an Associate’s degree, trade or vocational certification, military training, or comparable electrical‑related experience, and be able to read blueprints and schematics. A thorough understanding of AC and DC power principles, supply circuit components, and at least two years of field service repair with UPS, power distribution, ATS, or related equipment is required. Safety is a priority; applicants must follow lockout/tagout procedures, NFPA‑70E or OSHA guidelines, and report hazards, incidents, or near‑misses. The role also demands safe driving, use of test and diagnostic equipment, and the ability to write clear service reports and correspondences. Physical requirements include lifting up to 40 lb, bending, stooping, and working in extreme weather, heat, cold, rain, dust, or confined spaces while standing for extended periods. Proficiency in English and basic computer skills, including Microsoft Office, Outlook, Teams, Word, and Excel, is required. • Write clear service reports and correspondence; communicate effectively in English. • Meet physical demands: lift up to 40 lb, work in extreme weather, confined spaces, and stand for long periods. • Hold an Associate’s degree, trade certification, military training, or equivalent electrical experience; 2+ years field service with UPS, power distribution, ATS, etc. • Proficient with Microsoft Office, Outlook, Teams, Word, Excel, and company digital tools.

Requirements

• ▸associate degree
• ▸field service
• ▸ups
• ▸power distribution
• ▸microsoft office
• ▸lockout/tagout

Benefits

Schneider Electric provides direct product training and instruction on all digital and physical tools needed for the role. Service vehicles, tools, uniforms, mobile devices, and laptops are supplied for daily professional use. The position is site‑based with occasional nonstandard hours and a 40‑hour guarantee plus overtime, most work occurring at customer sites. It is part of the U.S. Services business, focusing on equipment that supports power distribution and critical power infrastructure. New hires receive an eight‑week, fully paid, in‑person training program at Schneider’s state‑of‑the‑art facility in Dallas, followed by online training and a local mentor for on‑the‑job onboarding. Ongoing support continues throughout the first 180 days. Schneider offers an inclusive benefits package featuring flexible work arrangements, paid family leave, 401(k) with match, well‑being programs, holidays, paid time off, and military leave benefits. The company promotes a culture built on IMPACT values—Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork—and strives for diversity, equity, inclusion, and ethical conduct.

Work Environment

Field