Jll
JLL provides professional services in real estate and investment management worldwide.
Facility Executive- Soft Services
Manage and oversee soft facility services, vendor contracts, client liaison, and budgets.
Job Highlights
About the Role
• Oversee planning, execution, and quality control of soft services (cleaning, catering, security, landscaping, waste management, reception) to meet SLAs and cost goals. • Manage vendor relationships, negotiate contracts, monitor performance, ensure health and safety compliance, and drive service improvements. • Serve as primary contact for occupants, handle service requests and complaints, and communicate service updates. • Develop and manage soft services budgets, track expenditures, identify cost‑optimization opportunities, and prepare financial reports. • Implement quality control procedures, conduct inspections, ensure regulatory compliance, and maintain audit documentation.
Key Responsibilities
- ▸vendor management
- ▸budget management
- ▸quality control
- ▸compliance monitoring
- ▸service planning
- ▸occupant liaison
What You Bring
• Bachelor’s degree in Facility Management, Hotel Management/Administration or related field; 3‑5 years facility/property management experience with soft services focus. • Proficient with facility management software, Microsoft Office, and basic building operations knowledge. • Strong leadership, communication, problem‑solving, attention to detail, and customer‑service orientation in fast‑paced environments.
Requirements
- ▸bachelor's
- ▸facility management
- ▸3-5 years
- ▸facility software
- ▸microsoft office
- ▸leadership
Benefits
The position is located on‑site in Mumbai, Maharashtra, with a scheduled 48‑hour work week. We welcome candidates even if they do not meet every requirement, valuing potential and diverse experiences.
Work Environment
Onsite