Nv5
A leading provider of engineering, consulting, and technical services across diverse sectors.
Help Desk Support Engineers
Remote Help Desk Engineer supporting JIRA, GitLab for US Southern Command.
Job Highlights
About the Role
• Provide technical support and training for end‑users of JIRA and GitLab. • Create a structured workflow in JIRA to track SLA adherence with automated notifications and escalations. • Resolve user access issues, troubleshoot software, manage access, support cloud applications, and deliver technical training. • Utilize help‑desk ticketing systems, remote desktop support, and incident response procedures.
Key Responsibilities
- ▸jira support
- ▸gitlab training
- ▸workflow design
- ▸sla tracking
- ▸access management
- ▸incident response
What You Bring
NV5 Geospatial is actively recruiting Help Desk Support Engineers. The role requires strong capabilities providing technical support for JIRA, GitLab, and other IT management tools to ensure users receive prompt issue resolution and training. Candidates must be U.S. citizens, pass a basic background check for access to U.S. military bases, and while no clearance is required, a Secret or higher clearance is preferred. • Hold an associate’s degree in IT/Computer Science or three years of equivalent IT support experience. • Demonstrate strong customer service, documentation, and ability to prioritize complex project tasks. • Possess CompTIA A+, ITIL Foundation, or Microsoft Certified Modern Desktop Administrator Associate certification (preferred). • Speak Portuguese or Spanish (preferred). • Have experience with government IT programs and environments (preferred). • Secret or higher security clearance preferred; none required.
Requirements
- ▸associate degree
- ▸comptia a+
- ▸jira
- ▸gitlab
- ▸customer service
- ▸secret clearance
Benefits
The position offers flexibility to work from any NV5 Regional Office or remotely from home, with potential travel of 5‑15% of the time. NV5 is a global technology solutions and consulting services firm with over 4,500 professionals in more than 100 offices worldwide. NV5 provides a competitive compensation and benefits package, including medical, dental, life insurance, FTO, 401(k), and professional development opportunities. The company is an equal opportunity employer, complying with all applicable non‑discrimination laws.
Work Environment
Remote