Stanley Black & Decker, Inc.
Provides power tools, hand tools, outdoor equipment, engineered fastening systems and industrial solutions.
Customer Service Representative
On-site CS rep handling pricing, sales, support for DeWalt customers.
Job Highlights
About the Role
The representative will manage pricing, verify catalog numbers and quantities, and process customer orders. They will engage prospective buyers by answering product and service questions, suggest additional items, and conduct sales both at the counter and by phone. Providing guidance on product application, features, maintenance, and selling related services or programs are also key duties, as is resolving complaints through troubleshooting and follow‑up. • Process and verify pricing, catalog numbers, quantities, and full customer orders. • Answer product and service inquiries, recommend additional items, and drive incremental sales. • Conduct sales interactions at the counter and via phone, providing product application and maintenance guidance. • Sell services, programs, and related products to customers. • Troubleshoot and resolve product or service issues, communicate solutions, and follow up to ensure satisfaction.
Key Responsibilities
- ▸order processing
- ▸pricing verification
- ▸customer inquiries
- ▸sales interaction
- ▸service sales
- ▸troubleshooting
What You Bring
Ideal candidates thrive on learning, demonstrate high integrity, and can work Monday through Friday with flexibility for extra hours. Preferred qualifications include bilingual ability, experience reading schematics for tool repairs, and a background in retail or service‑oriented customer facing roles. Strong communication, superior customer‑service and sales skills, and proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook) are essential. • Availability to work full‑time Monday‑Friday with flexibility for extra hours. • Bilingual proficiency preferred and ability to read schematics for tool repairs. • Prior experience in a retail or service‑oriented customer‑facing role. • High integrity, reliability, and ability to work with minimal supervision. • Strong customer‑service and salesmanship skills; proficient in Microsoft Excel, PowerPoint, Word, and Outlook.
Requirements
- ▸bilingual
- ▸schematics
- ▸retail
- ▸customer service
- ▸excel
- ▸powerpoint
Benefits
The position offers a competitive salary along with a comprehensive benefits package that includes medical, dental, vision, life and disability insurance, 401(k) with matching, an Employee Stock Purchase Plan, paid time off, tuition reimbursement, and discounts on Stanley Black & Decker tools and partner programs. Stanley Black & Decker promotes a culture of growth, learning, and inclusion, providing access to digital learning portals, career development across more than 20 brands, and opportunities to give back through volunteerism and sustainable practices. Employees are encouraged to innovate within a tech‑driven, collaborative environment that values diversity, equity, and respect. • Competitive salary with medical, dental, vision, life, and disability coverage. • 401(k) plan with matching contributions and Employee Stock Purchase Plan. • Paid time off, holidays, personal days, and tuition reimbursement. • Discounts on Stanley Black & Decker tools and partner products. • Access to learning resources, career development across 20+ brands, and an inclusive, purpose‑driven culture.
Work Environment
Field