Call Center - Inside Sales Agent (On-Site) - Full Time

About the Role

As a Call Center Inside Sales Agent you will support homeowners exploring remodeling projects, qualify their interest, set appointments, and deliver an exceptional first impression across all Mad City markets. • Manage inbound and outbound calls in a fast‑paced call‑center environment • Verify and confirm appointments with scheduling teams and customers • Use pre‑built scripts to engage callers and match them with suitable home‑project solutions • Compete in department contests to meet personal and team targets

Key Responsibilities

• ▸call handling
• ▸appointment scheduling
• ▸script use
• ▸lead qualification
• ▸target achievement
• ▸inside sales

What You Bring

• Demonstrate strong communication skills, an outgoing personality, and professional presence • Exhibit motivated, competitive, goal‑driven energy and a team‑first mindset • Maintain reliable attendance and consistent performance • Multitask, prioritize tasks, and stay organized • Navigate technology and computer applications comfortably

Requirements

• ▸communication
• ▸teamwork
• ▸tech savvy
• ▸multitasking
• ▸organization
• ▸reliability

Benefits

Mad City Windows & Baths, a Renuity company, is expanding its Call Center Inside Sales team. The full‑time role works nights and weekends (1 pm–9 pm) with a preference for Saturday and Sunday availability, pays $16/hr plus uncapped commission, and averages $50,000–$70,000+ in total earnings. No prior experience is required, making it an entry‑level opportunity to launch a career. The position offers uncapped earning potential, rapid advancement—often within six months—, a brand‑new expanded call‑center workspace, and comprehensive benefits including medical, dental, vision, life, disability insurance, 401(k), paid parental leave, generous PTO, paid holidays, and regular team events and incentives. • Earn uncapped commissions with average total compensation of $50k–$70k+ per year • Opportunity for rapid advancement, often within six months • Access comprehensive medical, dental, vision, life, disability insurance and 401(k) savings • Receive paid parental leave, generous PTO, paid holidays, and regular incentives

Work Environment

Field