Sunbelt Rentals, Inc.
Provides equipment & tool rentals and engineered solutions across industries to support projects and operations.
Key Account Service Team Manager
Manage key account service team, ensuring customer satisfaction and operational efficiency.
Job Highlights
About the Role
The Key Account Service Team Manager leads a team that provides optimal customer service in line with company policies and partnership agreements. The role involves hiring, coaching, motivating, and problem‑solving for hourly staff, as well as overseeing daily operations, payroll, and performance management. The manager collaborates with senior leadership, HR, and Strategic, National and Key Account managers to ensure high‑quality service delivery. • Leverage current skills while developing new ones • Manage daily operations and guide hourly staff to meet customer requirements • Evaluate processes and suggest improvements for efficiency and service • Provide regular performance feedback and coaching to team members • Offer coaching, counseling, direction, and resolution to employees • Ensure staff receive appropriate training and resources • Assist HR in resolving employee relations issues • Maintain a high‑quality work environment that motivates performance • Apply disciplinary and performance corrective actions per policy • Support the Senior Manager with staffing and training analysis and implementation • Lead or participate in special projects that improve processes • Approve payroll time cards for hourly employees • Oversee strategic, national and key account orders and queries • Manage customer issues and complaints according to partnership agreements • Communicate customer activity and requirements to account managers • Utilize Sunbelt’s point‑of‑sale system (Wynne) effectively • Maintain a positive customer service ethic
Key Responsibilities
- ▸process improvement
- ▸payroll approval
- ▸pos system
- ▸staff coaching
- ▸customer issues
- ▸account management
What You Bring
Successful candidates will have solid knowledge of the construction and rental industry, prior experience in customer service management, and strong communication, listening, and organizational skills. They must be comfortable using Sunbelt’s point‑of‑sale system, embracing change, and fostering a collaborative, detail‑focused team environment. • Possess strong knowledge of construction and rental industry • Have prior experience in customer service management • Communicate clearly and concisely • Demonstrate effective listening skills • Exhibit strong organizational skills and attention to detail
Requirements
- ▸construction
- ▸rental
- ▸customer service
- ▸communication
- ▸pos
- ▸organization
Benefits
Base pay ranges from $71,269 to $97,996, with the final rate depending on location, education, training, and experience. Full‑time employees are eligible for a comprehensive benefits package that includes health, dental and vision insurance, 401(k) match, disability and life insurance, tuition reimbursement, volunteer time off, and multiple paid time‑off options such as vacation, sick days, holidays, and floating days. Sunbelt Rentals is an Equal Opportunity Employer that values diversity, teamwork, and career advancement, encouraging veterans and individuals of all protected classes to apply. The company’s commitment to employee growth and recognition has resulted in long‑term staff loyalty and ample opportunities for professional development. • Health, dental, and vision insurance plans • 401(k) match • Volunteer time off • Short‑term and long‑term disability coverage • Accident, life, and travel insurance with flexible spending options • Tuition reimbursement opportunities • Employee Assistance Program (EAP) • Length of service awards • 12‑25 vacation days based on tenure • 5 sick days • 6 paid holidays plus 2 half‑day and 2 floating holidays • 1 inclusion day and 1 volunteer day per year
Work Environment
Field