Call Center - Customer Service Agent (On-Site) - Full Time

About the Role

In the Customer Service team, agents support lead generation and sales by processing submitted leads, verifying homeowner information, confirming availability, validating product qualifications, and gauging interest. They collaborate with customers and employees across all Mad City markets to help start the home‑improvement process. • Manage appointments from face‑to‑face sources and enter them into the CRM • Document all call attempts with accurate dispositions and detailed notes • Handle inbound calls from promoters and make outbound calls to verify leads • Participate in department contests and meet personal and team goals • Participate in ongoing team events, incentives and company celebrations

Key Responsibilities

• ▸crm entry
• ▸call logging
• ▸lead verification
• ▸inbound calls
• ▸outbound calls
• ▸lead processing

What You Bring

The position requires strong communication skills, an outgoing personality, and a motivated, goal‑driven attitude. Candidates must demonstrate reliability, a professional presence, a team‑first mindset, and the ability to multitask, prioritize and navigate technology confidently. • Demonstrate strong communication skills and an outgoing personality • Maintain professional presence and a team‑first mindset • Provide reliable attendance and consistent performance • Multitask, prioritize tasks and stay organized • Comfortably navigate technology and computer applications

Requirements

• ▸communication
• ▸teamwork
• ▸reliability
• ▸multitasking
• ▸technology
• ▸organized

Benefits

Mad City Windows & Baths, a Renuity company, is hiring full‑time Call Center Agents for night and weekend shifts (1 pm–9 pm), with Saturday and Sunday availability preferred. The role pays $17.50 per hour plus uncapped bonuses, with average annual earnings ranging from $50,000 to $70,000+. No prior experience is required, making it an ideal entry point for a long‑term career. Mad City offers uncapped earning potential, rapid advancement—many agents move up within six months—and a brand‑new expanded call‑center workspace. Employees enjoy comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, a 401(k) plan, generous PTO, paid holidays, and regular team events and incentives. The company is committed to equal opportunity, valuing diversity and inclusion for all team members. Accommodations are available for applicants with disabilities or religious needs during the hiring process. • Earn uncapped commissions, with average earnings of $50k‑$70k+ annually • Work in a brand‑new expanded call‑center environment • Receive medical, dental, vision, life and disability insurance • Enjoy paid parental leave, 401(k) retirement savings, generous PTO and holidays

Work Environment

Field