Carrier
Innovative leader in building solutions, delivering energy-efficient technologies for comfort and sustainability.
HVAC Technical Support Advisor
Provide technical support for Carrier HVAC products via phone, email, and site visits.
Job Highlights
About the Role
The role’s purpose is to deliver high‑quality technical support to both external and internal customers via phone and email, as part of a collaborative technical team. Responsibilities also include attending site visits when required and maintaining up‑to‑date technical knowledge through annual training. The product portfolio covered includes VRFs, chillers, split systems and related HVAC solutions. In this position you will handle technical calls and emails, coordinate on‑site assistance, prepare detailed customer reports, support apprentice training, and be available for out‑of‑hours technical support after completing the required training. • Provide technical support via phone and email to external and internal customers • Respond to technical emails and coordinate on‑site assistance visits • Prepare detailed customer reports • Deliver training to apprentices • Handle out‑of‑hours technical calls after training
Key Responsibilities
- ▸technical support
- ▸on‑site assistance
- ▸customer reports
- ▸apprentice training
- ▸after‑hours support
- ▸hvac products
What You Bring
The ideal candidate will have hands‑on experience with HVAC products such as VRFs, chillers or split systems, hold an F‑gas certificate (hydrocarbon certification is a plus), and possess a Guilds or NC qualification in refrigeration. A valid UK driving licence, strong communication skills, proficiency with Microsoft 365 and Outlook, and a willingness to travel occasionally to other sites are also required. • Experience with HVAC products such as VRFs, chillers, or split systems • F‑gas certification (hydrocarbon certification a plus) • Guilds or NC qualification in refrigeration • Valid UK driving licence • Strong communication skills • Proficiency with Microsoft 365 and Outlook • Willingness to travel occasionally to other sites
Requirements
- ▸hvac
- ▸f‑gas
- ▸guilds
- ▸driving licence
- ▸communication
- ▸microsoft 365
Benefits
Carrier offers a salary based on experience, 25 days of holiday, life insurance, a pension scheme, stable Monday‑to‑Friday working hours, and provides a laptop and mobile phone for work. The company is committed to creating an inclusive environment where employees feel they belong, offering career development, employee engagement programs, and equal‑opportunity employment. • Competitive salary based on experience • 25 days annual leave • Life insurance and pension scheme • Stable Monday‑to‑Friday working hours • Company‑provided laptop and mobile phone
Work Environment
Office Full-Time