Technical Onboarding Architect - AECO

About the Role

The Technical Onboarding Architect – AECO (Architecture, Engineering, Construction, and Operations) role is part of Autodesk Customer Success and focuses on helping customers maximize their product investment and achieve measurable business outcomes. This position supports a broad range of technologies in large‑scale enterprise environments and works closely with commercial customers worldwide to assist with technology adoption, solutions, and capabilities. As a deployment coordinator, the Technical Onboarding Architect demonstrates both technical expertise and program governance capabilities. The architect designs, builds, and maintains strategic fast‑track onboarding services, providing technical deployment guidance and best practices that help customers adopt Autodesk solutions and accelerate their business outcomes. Acting as a technical trusted advisor, the architect showcases subject‑matter expertise in Autodesk Infrastructure and AECO solutions. Responsibilities include delivering thought leadership, supporting assisted onboarding sessions, reducing deployment complexity, and increasing solution usage and consumption. The role involves designing, building, and maintaining a strategic onboarding service catalog and coaching catalog, curating assets for architectural, civil engineering, and construction workflows, and developing high‑quality digital enablement content that adheres to Autodesk standards. Collaboration across multiple internal teams is essential to drive successful deployments. • Coordinate technical deployments and govern onboarding programs for AECO customers. • Design, build, and maintain a fast‑track onboarding service and coaching catalog. • Provide subject‑matter expertise on Autodesk Infrastructure and AECO solutions as a trusted advisor. • Deliver assisted onboarding sessions, reducing deployment complexity and accelerating adoption. • Create high‑quality digital enablement content and assets aligned with Autodesk standards. • Collaborate with internal teams, partners, and customers to drive successful deployments.

Key Responsibilities

• ▸deployment coordination
• ▸onboarding service
• ▸content creation
• ▸technical advisory
• ▸program governance
• ▸customer enablement

What You Bring

Minimum qualifications include 5–6 years of experience in civil engineering, architecture, or construction, an advanced understanding of industry workflows, and a bachelor's degree or equivalent experience. Candidates must have expert knowledge of Autodesk Civil 3D, strong working knowledge of InfraWorks and Navisworks, and familiarity with Revit, Dynamo, or Autodesk Construction Cloud considered a plus. Strong communication skills, content creation abilities, and the capacity to manage multiple projects are also required. The ideal candidate embodies Autodesk’s cultural values: courageous in having hard conversations, impactful with a sense of urgency for customer success, accountable with clear ownership of outcomes, and adaptable to rapid change and uncertainty. Continuous learning and a collaborative, team‑oriented mindset are essential. • Possess 5–6 years experience in civil, architectural, or construction engineering and a relevant bachelor's degree. • Expert in Autodesk Civil 3D; proficient with InfraWorks and Navisworks; knowledge of Revit, Dynamo, Construction Cloud a plus. • Strong communication skills, able to convey complex technical details to diverse audiences. • Demonstrated ability to manage multiple projects, build relationships, and produce customer‑focused content. • Exhibit courage, impact, accountability, and adaptability in fast‑paced environments.

Requirements

• ▸civil 3d
• ▸infraworks
• ▸navisworks
• ▸revit
• ▸bachelor's
• ▸5-6 yrs

Benefits

Autodesk promotes a diverse, inclusive workplace and offers flexible hybrid or remote work arrangements. The company is an equal‑opportunity employer, considers applicants regardless of criminal histories where legally permissible, and encourages candidates to join its talent community for future opportunities.

Work Environment

Office Full-Time