Nv5

Nv5

A leading provider of engineering, consulting, and technical services across diverse sectors.

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Help Desk Representative

Remote IT help desk support for US Southern Command, troubleshooting cloud and on‑prem environments.

Doral, Florida, United States
Full Time
Junior (1-3 years)
-us citizenship required and must pass a basic background check for access to us military bases. -applicants may be subject to government security investigations and must meet eligibility for classified information access. -active us government secret or ts/sci clearance is preferred but not required.

Job Highlights

Environment
Remote
Security Clearance
-us citizenship required and must pass a basic background check for access to us military bases. -applicants may be subject to government security investigations and must meet eligibility for classified information access. -active us government secret or ts/sci clearance is preferred but not required.

About the Role

• Provide technical support for cloud‑based and on‑premises environments. • Resolve IT issues promptly using troubleshooting methodologies and ticketing systems (JIRA, ServiceNow). • Deliver incident resolution, remote desktop support, and end‑user assistance.

Key Responsibilities

  • ▸cloud support
  • ▸issue resolution
  • ▸troubleshooting
  • ▸ticketing
  • ▸remote desktop

What You Bring

NV5 Geospatial is recruiting Help Desk Representatives to provide technical support for both cloud‑based and on‑premises environments for US Southern Command. The position is remote, requires US citizenship, and may involve a basic background check; a US Government Secret or TS/SCI clearance is preferred but not required. Candidates should hold a bachelor’s degree in IT, Computer Science, or a related field, or possess three years of comparable IT support experience, and demonstrate competence in Tier 1/2 ticket resolution, device provisioning, asset tracking, and familiarity with Windows, macOS, and cloud support tools. Preferred qualifications include relevant certifications, language skills, and experience with government IT programs. • Bachelor’s degree in IT, Computer Science, or related field, or 3 years equivalent IT support experience. • Experience handling Tier 1 and Tier 2 support tickets, device provisioning, and IT asset tracking. • Proficiency with Microsoft Windows, macOS, and cloud‑based support tools. • Ability to manage and prioritize complex project tasks. • CompTIA Security+ certification (preferred). • ITIL Foundation certification (preferred). • Microsoft Certified: Modern Desktop Administrator Associate (preferred). • Portuguese or Spanish language skills (preferred). • Experience with government IT programs and environments (preferred). • Active US Government Secret or TS/SCI clearance is preferred but not required.

Requirements

  • ▸bachelor's
  • ▸tier1
  • ▸windows
  • ▸macos
  • ▸security+
  • ▸itil

Benefits

NV5 offers a competitive compensation package that includes medical, dental, and life insurance, flexible time off, a 401(k) plan, and opportunities for professional development and advancement. • Competitive compensation package. • Medical, dental, and life insurance benefits. • Flexible Time Off (FTO) and 401(k) retirement plan. • Professional development and advancement opportunities.

Work Environment

Remote

Apply Now