Mears Group Plc
Provider of UK housing repairs, maintenance, care services, development and facilities management
Relocation Co-ordinator
Coordinate relocation services, supporting managers and ensuring smooth tenancy.
Job Highlights
About the Role
Reporting to the Team Leader, the Relocation Co‑ordinator will provide a seamless, high‑quality relocation service, handling tenancy negotiations, customer interactions and competing priorities with professionalism and diplomacy. The role involves working across all stages of occupancy, from initial contact to move‑in, and includes office support for field staff and coordination with partners and contractors. • Deliver exceptional customer service, handling objections and building professional relationships over the phone with efficiency and empathy. • Meet contractual and performance targets by working to tight timeframes and ensuring properties meet quality standards. • Coordinate with partners and contractors, conducting follow‑ups to confirm scheme standards before move‑in and providing office support for field staff. • Maintain accurate case records and data updates to a professional standard. • Finalise commercially astute tenancy terms, ensuring landlords and agents fulfil pre‑tenancy obligations and escalating issues as needed. • Contribute ideas in team meetings to improve working practices and service standards. • Take personal responsibility for developing skills, knowledge of processes and technology, and support ad‑hoc projects and colleague cover. • Ensure full compliance with Mears’ code of conduct, contractual terms and group policies.
Key Responsibilities
- ▸customer service
- ▸contract compliance
- ▸partner coordination
- ▸data management
- ▸tenancy negotiation
- ▸field support
What You Bring
Applicants must pass background, identity, security clearance and BPSS checks, provide proof of UK residency and have the right to work in the UK; visa sponsorship is not available. To apply, contact Beth Dunford at the provided email, and candidates are encouraged to voluntarily share social‑mobility information to help improve diversity. • Strong written and verbal communication skills. • IT literate with proficiency in Microsoft Office applications. • Ability to multitask, prioritise and work independently as well as collaboratively. • Highly organised with great attention to detail.
Requirements
- ▸communication
- ▸microsoft office
- ▸multitasking
- ▸detail-oriented
- ▸security clearance
Benefits
The position is a permanent, full‑time, office‑based role in Basingstoke, offering a salary up to £26,000 per annum and relocation support. Mears Housing Management, an award‑winning business, is recruiting a Relocation Co‑ordinator to support managers and teams delivering the Key Worker Accommodation service. Mears Group offers 25 days of annual leave plus bank holidays, an annual Mears Fun Day, paid volunteering leave, staff discounts through Mears Rewards, and family‑friendly policies. The company promotes a diverse and inclusive workplace, supports the Armed Forces Covenant, and holds several awards for veteran employment and social mobility. • 25 days annual leave plus bank holidays. • Annual Mears Fun Day and paid volunteering leave. • Staff perks through Mears Rewards (discounts on groceries, holidays, eye‑test vouchers, share‑save scheme, etc.).
Work Environment
Hybrid