National Booking Center - Customer Experience Specialist

About the Role

• Make outbound calls to follow up on sales or service requests. • Answer high volume inbound and outbound calls professionally. • Schedule residential HVAC, electrical, and plumbing repair or replacement appointments. • Actively listen to customers and recommend appropriate solutions. • Use ServiceTitan or similar CRM to book services and update records accurately. • Coordinate with internal teams to ensure timely customer support. • Participate in outbound call campaigns as needed. • Follow scripts, procedures, and service standards. • Attend team meetings, coaching sessions, and training opportunities.

Key Responsibilities

• ▸outbound calls
• ▸inbound calls
• ▸appointment scheduling
• ▸crm management
• ▸team coordination
• ▸script compliance

What You Bring

Candidates need at least a high school diploma and preferably two years of experience in customer service, a call center, or dispatching; knowledge of HVAC, electrical, or plumbing is a plus. They must be comfortable handling high call volumes, proficient with computer systems and CRM tools such as ServiceTitan, and able to work flexible evenings, weekends and holidays. Core competencies include active listening, empathy, conflict resolution, attention to detail, time management, teamwork, and a positive professional demeanor. Employees are encouraged to act as “intrapreneurs,” take initiative, and contribute to continuous improvement. • Maintain a positive, empathetic attitude during high‑stress periods.

Requirements

• ▸high school
• ▸customer service
• ▸hvac
• ▸servicetitan
• ▸empathy
• ▸teamwork

Benefits

NearU serves over one million customers, offers comprehensive compensation packages, and fosters an innovative, supportive culture with experienced leadership that values new ideas and accommodations for disabilities.

Work Environment

Field