Planner

About the Role

The Task Team (Central) supports contracts across Mears, mobilising staff to assist understaffed sites in Birmingham, Coventry, Derby, Leicester, Nottingham, Stoke‑on‑Trent and surrounding areas. The new branch will consist of 12 operatives, one planner and one supervisor, providing day‑to‑day, response, voids and planned repairs while occasionally travelling to other contracts. • Schedule operatives to maximise resource use and meet repair deadlines. • Monitor and update daily repair jobs, appointments and overdue tasks. • Ensure operatives correctly use PDAs and input schedule of rates in IT systems. • Communicate professionally with residents, operatives and stakeholders. • Collaborate with administrators, supervisors and contractors for seamless service. • Provide cover for other planners and attend meetings or training as needed. • Adhere to company policies and Health & Safety regulations. • Assist with reporting and performance monitoring to meet KPIs. • Prioritise emergency and urgent jobs to minimise resident disruption. • Maintain accurate records and documentation for audits and compliance. • Suggest improvements to streamline planning and scheduling processes. • Deliver general administrative support to the repairs team when required.

Key Responsibilities

• ▸resource scheduling
• ▸job monitoring
• ▸pda management
• ▸stakeholder communication
• ▸performance reporting
• ▸emergency prioritisation

What You Bring

Mears is committed to a diverse and inclusive workplace, offering equal opportunities, disability confidence, and support for veterans. All candidates must have the right to work in the UK and will undergo background, identity and security checks before starting. • Relevant experience in a similar planning or scheduling role. • GCSE (or equivalent) in English and Maths. • Ability to thrive in a fast‑paced, pressure‑filled environment. • Strong IT proficiency with job management and scheduling software. • Excellent time‑management, organisational and communication skills. • Customer‑first attitude and capacity to handle challenging situations. • Knowledge of repairs and maintenance processes. • Experience planning multi‑trade repairs using an ICT appointing tool.

Requirements

• ▸planning
• ▸gcse
• ▸it proficient
• ▸scheduling software
• ▸customer focus
• ▸ict tool

Benefits

• £30,000 annual salary (up to) and 25 days holiday plus bank holidays. • Leading pension scheme. • Annual Mears Fun Day and paid volunteering leave. • Staff discounts through Mears Rewards (groceries, holidays, eye tests, etc.). • Share‑save scheme and other employee perks.

Work Environment

Field