Dispatch Analyst - Administrative Office

About the Role

Reporting to general supervision, the associate provides data and reporting within assigned areas, performing analysis that supports departmental workflow, customer service, and quality improvement. The role also serves as a liaison with WM drivers, handling incoming service orders, directing drivers, and resolving issues for residential, commercial, and roll‑off lines of business, while interacting with WM customer service, sales, and operational staff. Primary duties include preparing management reports on data summaries, changes, and trends; assisting with special projects and cross‑functional team initiatives; maintaining accuracy and quality of data and reporting output; identifying risk areas when processes change; and recommending continuous‑improvement updates. Additionally, the associate dispatches drivers based on customer needs, driver locations, loads, and daily factors to balance cost and response speed. • Prepare and deliver reports on data summaries, trends, and changes for management. • Support special projects and cross‑functional team efforts as assigned. • Ensure data accuracy and reporting quality across departmental processes. • Identify risks associated with new or modified processes and suggest improvements. • Dispatch drivers using real‑time information to optimize cost and response time. • Communicate with drivers, customers, sales, and operational staff to resolve service issues.

Key Responsibilities

• ▸data reporting
• ▸report preparation
• ▸data accuracy
• ▸risk identification
• ▸driver dispatch
• ▸cross‑functional support

What You Bring

The role may require air travel or access to federal property; therefore, candidates must possess a REAL ID or an acceptable TSA‑approved alternative, or be willing to obtain one. • Minimum requirement: high school diploma or GED and at least two years of relevant experience.

Requirements

• ▸high school
• ▸ged
• ▸2 years
• ▸real id
• ▸travel

Benefits

The position operates on a regular schedule of 8:30 am to 5:00 pm Central Time, Monday through Friday, with the occasional requirement of one to two Saturdays per year following a holiday. Physical demands are minimal, as the job is performed primarily in a home‑office setting with standard equipment such as computers and phones. Reasonable accommodations are available for individuals with disabilities. Compensation ranges from $20 to $30 per hour, supplemented by a competitive total benefits package that includes medical, dental, vision, life insurance, short‑term disability, a 401(k) match, a stock purchase plan, paid vacation, holidays, and personal days. Benefits may vary by site. • Work primarily from a home office with standard office equipment; accommodations provided as needed. • Benefits include health, dental, vision, life insurance, short‑term disability, 401(k) match, stock purchase plan, and paid time off.

Work Environment

Field