Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Front Desk Clerk - Full time
Assist guests with check‑in/out, reservations, payments and front‑desk support.
Job Highlights
About the Role
We are seeking a Front Desk Clerk for the Cancun Resort in Las Vegas. In this role you will ensure every interaction with owners and guests is positive and memorable from arrival to departure. You will work closely with teammates to deliver exceptional service and maintain front‑desk operations. • Check‑in and check‑out owners and guests • Respond to guests’ requests • Assist guests with reservations or changes • Generate invoices and collect payments • Maintain safety deposit boxes • Receive housekeeping and maintenance requests and coordinate with appropriate departments • Collaborate with coworkers to complete checklists and daily duties • Prepare and restock front‑desk supplies
Key Responsibilities
- ▸check‑in/out
- ▸invoice generation
- ▸payment collection
- ▸safe box
- ▸maintenance coordination
What You Bring
• Prior customer service experience • Professional demeanor • Proficient in English, both spoken and written • Ability to multitask and prioritize responsibilities • Flexibility to adapt to schedule changes and cover shifts on short notice • Previous front desk clerk experience (preferred) • Processing credit/debit card transactions (preferred)
Requirements
- ▸customer service
- ▸english
- ▸multitasking
- ▸flexibility
- ▸front desk
- ▸card processing
Benefits
At Hilton Grand Vacations we aim to make someone's day, every day, by helping guests enjoy life at its best and explore new corners of the world. Our exciting, positive environment encourages both personal and professional growth, offering support for you to reach your goals and build your future. Hilton Grand Vacations has been recognized for work‑life balance, family‑friendly benefits, and as one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” We are an equal‑opportunity employer that values diversity and provides reasonable accommodations for individuals with disabilities. • Recognition programs and rewards • Excellent health care options, including medical, dental, and vision • Daily pay (eligible U.S. hourly team members not represented by a labor organization) • Travel discounts program • Generous paid vacation and sick days • Employee assistance program supporting physical and mental well‑being • 401(k) program with company match • Tuition reimbursement programs • Employee stock purchase program • Numerous learning and advancement opportunities
Work Environment
Onsite