Customer Care Representative

About the Role

• Retain customers through positive relationship building • Align product features, benefits, and price with customer needs to save and re-sell services • Meet productivity metrics for timely, efficient call handling

Key Responsibilities

• ▸customer retention
• ▸product alignment
• ▸call handling

What You Bring

ATI Restoration, LLC (ATI) is seeking highly motivated customer service professionals with extensive inbound and outbound experience to join its rapidly expanding organization. With thousands of employees across the United States, ATI has cultivated a positive, nurturing culture driven by exceptional people. As a leader in restoration and recovery solutions, the company is experiencing rapid growth and needs dynamic team players for intake and inside sales. If you enjoy converting leads into customers and selling services that make a difference in people’s lives, this role offers a perfect fit for motivated, self-directed individuals who thrive in a high-energy sales environment. In this customer-centric role you will use exceptional interpersonal and negotiation skills to retain and convert callers from media advertising or partner referrals into appointments for the outside sales team. You will follow up on all prospects until they select a partner, leveraging quality training, abundant leads, and strong support to persuade callers to become customers. Your success will contribute to the company’s continued growth driven by its marketing efforts. • Multitask effectively and communicate excellently in writing and orally • Customer‑centric mentality and passion for the customer • Minimum 2 years extensive inbound phone or call‑center experience (preferred) • Willingness to work nights and weekends • Effective listening with high empathy to solve problems • Ability to probe and accurately identify customer needs/concerns • Proven track record of building relationships over the phone • 2+ years sales‑driven customer service experience • Bilingual Spanish/English communication highly preferred • Strong verbal and written communication skills • Adept with technology • Ability to thrive in a fast‑paced environment • Strong commitment to compliance and doing the right thing

Requirements

• ▸inbound experience
• ▸sales‑driven
• ▸bilingual spanish
• ▸tech‑savvy
• ▸night/weekend
• ▸strong communication

Benefits

ATI provides a comprehensive benefits package, including weekly pay, paid time off, holiday and sick leave, health, dental, and vision plans, as well as a 401(k) plan with company match and additional incentives. The estimated pay range for this position is $20-22 per hour, commensurate with experience. • Weekly pay (paid every Friday) • PTO, holiday pay, and sick pay • Health, dental, and vision plans • 401(k) plan with company match and other incentives

Work Environment

Field