Strategic Account Manager - Multifamily-SOUTHEAST

About the Role

The Strategic Account Manager, Multi-family drives market share and profitable growth within the multi-family housing segment by creating differentiated value for key decision makers. This position builds long-term relationships with national and regional developers, owners, asset managers, and other influencers to shape specifications, influence buying decisions, and expand Delta’s presence across new construction, renovation, and MRO opportunities. Leveraging deep market insight, a consultative selling approach, and cross-functional collaboration, the manager develops and executes account strategies that align customer priorities with Delta’s full portfolio. You will build and nurture relationships with top owners, developers, designers, and influencers, manage a portfolio of strategic accounts, and collaborate with internal product, marketing, and sales teams to deliver tailored solutions. Leading RFPs, negotiations, and project support from concept through construction administration will be essential to retain and secure future business. You will also develop comprehensive sales and account plans, analyze data and trends to boost retention, and secure new product specifications to increase market share. • Build and nurture relationships with multi-family owners, developers, designers, and influencers. • Manage a portfolio of strategic accounts to drive specifications, brand preference, and revenue growth. • Lead RFP processes, negotiations, and secure future business opportunities. • Provide product presentations, CEUs, and design consultations throughout project phases. • Develop and execute account plans with market analysis, revenue targets, and measurable outcomes. • Analyze data and trends to improve customer retention and expand market share. • Collaborate with product, marketing, sales, distribution, and customer service teams to deliver tailored solutions. • Deliver Voice of Customer feedback to inform product development and marketing strategies. • Travel up to 60 % to engage with regional and national stakeholders.

Key Responsibilities

• ▸relationship management
• ▸account portfolio
• ▸rfp management
• ▸product presentation
• ▸market analysis
• ▸data analysis

What You Bring

The role requires a bachelor’s degree (MBA preferred) and at least five years of sales or sales-management experience, with strong interpersonal, communication, and analytical skills. Experience in commercial interiors, residential design, or multi-family and hospitality segments, as well as familiarity with CRM and sales analytics tools, is highly valued. Candidates must be able to manage multiple projects, adapt to shifting demands, and travel approximately 60 % of the time. • Minimum five years of sales or sales-management experience; MBA preferred. • Proven success selling building products to multi-family or hospitality projects. • Strong analytical, communication, and influencing skills across all organizational levels.

Requirements

• ▸mba
• ▸sales
• ▸crm
• ▸analytics
• ▸multi-family
• ▸communication

Benefits

Delta Faucet values its people as its greatest asset and offers an inclusive environment where diverse perspectives are celebrated. Benefits include comprehensive health and wellbeing plans, retirement savings, tuition reimbursement, LinkedIn Learning access, employee-led resource groups, and a paid volunteer day. You will have the opportunity to shape the future of the brand, work on cross-company projects, and make a significant impact within a leading organization. The position is full-time with a hiring range of $103,700 – $163,020 USD, dependent on experience, education, location, and skills. Delta Faucet is an equal-opportunity employer committed to merit-based decisions and compliance with all applicable anti-discrimination laws. The company participates in E-Verify to confirm employment eligibility.

Work Environment

Field