Jll
JLL provides professional services in real estate and investment management worldwide.
Community Manager
Oversee front office, visitor experience, and staff to ensure professional services.
Job Highlights
About the Role
The Community Manager will lead the Front Office operations, ensuring policies are followed and that visitors and employees receive prompt, professional service. This role requires overseeing a full range of front‑desk services, managing staff, and maintaining high standards of customer satisfaction. • Manage the Front Office team to deliver a professional and welcoming experience for all visitors. • Greet VIP clients, provide safety briefings, and coordinate special services for VIP arrivals and departures. • Assist visitors with self‑check‑in and support guests with disabilities. • Coordinate with night‑shift staff to prepare badges and arrangements for large parties. • Handle client and visitor complaints, escalating issues according to the escalation matrix. • Maintain and display up‑to‑date welcome presentations and ensure all front‑office equipment is functional. • Monitor lobby, lifts, and public areas for cleanliness and ensure front‑office staff maintain proper grooming. • Oversee incoming and outgoing calls, ensuring a polite and professional manner. • Collaborate with all departments, including the Events Team, to address concerns and maintain Front Office functions. • Track and manage collection of fees for temporary badges. • Ensure compliance with JLL and Accenture policies, regulations, and manual procedures. • Participate in emergency evacuation, crisis management, and business continuity procedures. • Develop and implement policies and procedures for all Front Office functions. • Prepare reports and support internal/external audits related to Front Office operations. • Coordinate training for Front Office and CX staff according to training calendars. • Manage rosters for Front Office Executives and Experience Ambassadors, ensuring smooth handovers. • Conduct regular Bay Connects, Focus Connects, Safety Champion sessions, and Food Committee meetings to address issues and improve services. • Analyze survey results from POY surveys and implement corrective actions. • Communicate action plans and closures to project teams based on feedback from various connects and surveys.
Key Responsibilities
- ▸self‑check‑in
- ▸badge management
- ▸report preparation
- ▸compliance monitoring
- ▸survey analysis
- ▸training coordination
What You Bring
Key competencies include excellent communication, strong customer‑service drive, proactive problem‑solving, time‑management, flexibility, and the ability to motivate oneself and others. The ideal candidate has proven experience as a Community Manager or in facilities management, is comfortable presenting to clients, and is skilled with visitor‑management software and MS Office.
Requirements
- ▸communication
- ▸customer service
- ▸problem solving
- ▸time management
- ▸ms office
- ▸visitor software
Work Environment
Onsite