Front Desk Clerk

About the Role

The front desk clerk role focuses on delivering positive guest experiences, handling reservations and payments, managing safety deposit boxes, coordinating housekeeping and maintenance requests, restocking supplies, providing local information, and preparing reports for management. • Provide positive, memorable guest interactions during check‑in and check‑out • Enter and maintain reservation data in the computerized system • Assist guests with reservations, changes, and unit availability • Generate invoices and collect payments for rentals and merchandise • Manage safety deposit boxes • Process housekeeping and maintenance requests by coordinating with appropriate departments • Restock front‑desk supplies and prepare arrival packets • Offer information on local attractions and resort amenities • Prepare correspondence and reports for management as needed

Key Responsibilities

• ▸guest interaction
• ▸reservation entry
• ▸invoice processing
• ▸safety deposit
• ▸housekeeping coordination
• ▸report prep

What You Bring

Ideal candidates possess strong English communication skills, a courteous and professional attitude, flexibility to cover short‑notice shifts, the ability to multitask and prioritize, at least six months of customer service experience, and may have prior front‑desk, cash handling, or resort hospitality experience. • Proficient English communication skills, both verbal and written • Courteous, professional demeanor when handling upset guests • Flexible schedule availability and ability to cover shifts on short notice • Strong multitasking and prioritization abilities • Minimum six months customer service experience • Preferred: front‑desk/guest services, cash handling, resort hospitality experience

Requirements

• ▸english
• ▸customer service
• ▸flexibility
• ▸multitasking
• ▸cash handling
• ▸front‑desk

Benefits

HGV offers Day One Team Member Benefits, including daily pay, competitive hourly base pay, and a supportive team environment as part of the Hilton family. HGV has been recognized for its work‑life balance and family‑friendly benefits, earning accolades such as Newsweek’s “America’s Greatest Workplaces for Parents & Families,” and provides a comprehensive benefits package to full‑time team members, including medical, dental, vision, 401(k) match, PTO, and travel perks. Hilton Grand Vacations is an equal‑opportunity employer that values diversity and offers reasonable accommodations for individuals with disabilities throughout the hiring and employment process. • Competitive hourly base pay with Daily Pay option • Discounted hotel rates worldwide • 401(k) program with company match • Employee stock purchase program • Generous paid time off and paid sick time • Recognition programs and rewards • Tuition reimbursement • Learning and career advancement opportunities

Work Environment

Onsite