Systems Adoption Specialist (User Adoption)

About the Role

The Systems Adoption Specialist supports community and departmental operations by promoting consistent use of policies, procedures, and digital tools. The role monitors compliance, offers technical support, and drives user adoption of operational systems, while also assisting with onboarding during acquisitions and lease‑ups and occasionally contributing to training efforts. Success depends on strong knowledge of property‑management software applications. Key duties include quality‑assurance monitoring and reporting to ensure systems are used as intended, providing Tier 1 technical support and “how‑do‑I” guidance for resident and vendor‑facing applications, and escalating complex issues to management. The specialist assists with acquisition onboarding, converting community data and setting up AvalonBay systems, and supports lease‑up and asset‑management projects by configuring systems for new and existing developments. Additional responsibilities involve implementing jurisdictional requirements and delivering occasional training. • Perform quality‑assurance monitoring and reporting to ensure compliance with policies and proper system usage. • Provide Tier 1 technical support and “how‑do‑I” guidance for resident and vendor‑facing applications, escalating complex issues. • Assist with acquisition onboarding by converting community data and configuring AvalonBay systems for new properties. • Support lease‑up and asset‑management projects by setting up systems for existing and new developments. • Implement jurisdictional requirements and ensure accurate system configuration across sites. • Deliver occasional training and create reports or presentations to communicate findings.

Key Responsibilities

• ▸qa monitoring
• ▸tier1 support
• ▸data conversion
• ▸system setup
• ▸jurisdictional config
• ▸training delivery

What You Bring

AvalonBay Communities is seeking a full‑time Systems Adoption Specialist in San Jose, California. The company’s purpose is to create a better way to live, and it emphasizes collaboration, innovation, and ownership to deliver value to customers, investors, and associates. Positive, professional interactions are considered essential to making AvalonBay a great workplace. Minimum qualifications include a high school diploma (or equivalent) and preferably a bachelor’s degree in business administration, management, or a related field. Candidates should have at least one year of experience in multi‑family property management, real‑estate, hospitality, or retail, and must have used one or more AvalonBay software applications such as DocuSign, Workday, App Lease, Salesforce, or the Resident Portal. Strong verbal and written communication, analytical skills, Microsoft Office proficiency, attention to detail, and willingness to travel locally are also required. • Minimum education: high school diploma required; bachelor’s degree preferred in business or related field. • Require at least one year of experience in multifamily/property management or related industry and familiarity with AvalonBay software (DocuSign, Workday, App Lease, Salesforce, Resident Portal). • Demonstrate strong verbal/written communication, analytical abilities, Microsoft Office proficiency, and attention to detail. • Willingness to travel locally between sites and occasional overnight stays.

Requirements

• ▸bachelor’s
• ▸1 year
• ▸docusign
• ▸workday
• ▸salesforce
• ▸microsoft office

Benefits

The position operates in a normal office environment with occasional local travel and possible overnight stays. Employees are expected to complete AvalonBay’s new‑hire orientation and any system‑related training within the first 30 days. General office equipment such as computers, phones, copiers, and fax machines are used daily. AvalonBay offers a comprehensive benefits package that includes health, dental, and vision coverage, a 401(k) plan with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and a 20% discount on its apartment homes. The company encourages internal growth, provides associate recognition programs, and promotes a culture built on integrity, caring, and continuous improvement. • Comprehensive benefits: health, dental, vision, 401(k) match, paid vacation/holidays, tuition reimbursement, employee stock purchase plan, and 20% apartment discount. • Opportunities for internal growth, promotion, and recognition through associate award programs.

Work Environment

Office Full-Time