Field Service Representative

About the Role

• Perform pre‑site startup, repair, preventive maintenance, and field modifications on power distribution and critical power equipment. • Diagnose and resolve equipment issues in collaboration with customers, electricians, sales partners, technical support, and service teams. • Complete field service reports, expense reports, preventive‑maintenance logs, and startup data sheets. • Work with managers or regional service directors to address complex escalated issues. • Continuously learn product knowledge through classroom and on‑the‑job training. • Travel regionally or nationwide, including overnight trips, to support customer sites. • Assist senior technicians and project managers on large system start‑ups and high‑complexity projects. • Act on behalf of the District Service Manager to resolve operational concerns. • Provided service vehicle, tools, uniform, mobile device, and laptop for daily use.

Key Responsibilities

• ▸preventive maintenance
• ▸equipment repair
• ▸field service
• ▸system startup
• ▸issue diagnosis
• ▸report generation

What You Bring

• Associate’s degree, trade/vocational certification, military training, or equivalent electrical‑related experience. • Ability to read and interpret blueprints, schematics, and technical manuals. • Strong understanding of AC/DC power principles, UPS systems, switchgear, ATS, and related equipment. • Minimum 2 years of field service repair and customer service experience with UPS or comparable systems. • 2 years of field services or equivalent industry experience. • Knowledge of NFPA‑70E, OSHA safety standards; strong safety practices including lock‑out/tag‑out. • Proficiency with test and diagnostic equipment and safe vehicle operation. • Excellent written communication for service reports and customer correspondence. • Physical ability to lift up to 40 lb, work in confined spaces, and endure various environmental conditions. • English proficiency and basic computer skills (Microsoft Office, Teams, Outlook, digital tools).

Requirements

• ▸associate’s degree
• ▸blueprints
• ▸power systems
• ▸field service
• ▸nfpa‑70e
• ▸microsoft office

Benefits

For this U.S.-based full‑time role, the salary range is $66,000 – $99,000 per year, inclusive of base pay and short‑term incentive. Pay within the range is influenced by performance, skills, experience, and education. Schneider Electric also provides a comprehensive benefits package that includes medical, dental, vision, life insurance, Benefit Bucks, flexible work arrangements, paid family leave, 401(k) match, well‑being programs, holidays, paid time off, stock purchase opportunities, and military leave. New Field Service Representatives receive eight weeks of in‑person training at a state‑of‑the‑art facility in Dallas, TX, followed by online modules and mentorship from a local area mentor. The position is site‑based with a 40‑hour guarantee plus overtime, primarily at customer sites, and may involve occasional non‑standard hours, regional or nationwide travel, and overnight stays. • Flexible work arrangements and paid family leave. • 401(k) with company match and ability to purchase company stock. • 12 paid holidays and 15 days of paid time off per year (pro‑rated first year). • Access to medical, dental, vision, life insurance, and Benefit Bucks credits.

Work Environment

Field