Customer Success Representative

About the Role

We are seeking a proactive and analytical Customer Success Representative to manage and grow our key customer accounts. In this role, you will act as a strategic partner to our key US & Canada Trade, Retail, and Ecommerce Customers. You will collaborate cross-functionally to ensure customer success while identifying opportunities for growth, efficiencies and optimization. • Manage and support Key Accounts across multiple channels, including Retail Managed Accounts, Key Trade Accounts, and Ecommerce customers • Help to maintain and update Customer Master data, ensuring accuracy across systems, platforms, and reporting tools • Oversee day-to-day account management activities, ensuring accuracy, responsiveness, and high service levels • Meet or exceed performance metrics such as response time, customer satisfaction, and quality standards • Maintain a positive, empathetic, and solution-oriented approach in all interactions • Manage ongoing relationships with third-party networks and platforms (e.g., Rithum, SPS Commerce), ensuring data accuracy, order flow, and issue resolution • Provide project and order support, coordinating internally to ensure timely execution, fulfillment, and customer satisfaction • Support Made-To-Order (MTO) and Poles programs by coordinating requirements and ensuring alignment between customer needs and internal teams

Key Responsibilities

• ▸key accounts
• ▸data maintenance
• ▸account management
• ▸platform integration
• ▸order support
• ▸customer success

What You Bring

• Advanced experience with Excel preferred • High School diploma plus minimum 3 years relevant experience required. AS preferred. • Experience managing key or strategic customer accounts • Excellent verbal and written communication skills • Strong analytical skills with the ability to interpret data and translate insights into action • Strong problem-solving and critical thinking skills • Strategic thinking with a customer-first mindset • Ability to manage multiple accounts and priorities effectively

Requirements

• ▸excel
• ▸high school
• ▸account management
• ▸communication
• ▸analytical
• ▸problem solving

Benefits

• Hours are Monday • Friday, 8:00 to 5:00 PM, with up to three days per week remote. • Relocation and/or work sponsorship are not available with this position.

Work Environment

Remote