Overnight Concierge

About the Role

Associa is seeking a Concierge for the Lee Barton Dr property in Austin, TX. The Concierge supports the General Manager, works with all onsite employees, oversees the concierge desk, and ensures homeowner concerns and communications are monitored and responded to promptly. The role also includes managing package logistics and performing duties assigned by the Lead Concierge or GM. Key responsibilities include managing emergency and fire safety systems, supporting general operations and employee morale, monitoring work orders and BuildingLink communications, and overseeing contractors and service providers. The Concierge also ensures cleanliness and organization of back‑of‑house, storage, utility, and amenity areas, enforces uniform and grooming standards, and trains homeowners on BuildingLink. • Manage emergency and fire safety systems and maintain up‑to‑date emergency contact information. • Oversee package logistics and concierge desk operations. • Monitor and follow up on work orders, BuildingLink communications, and contractor activities. • Conduct daily walkthroughs of amenities, grounds, and back‑of‑house areas, addressing corrections and recommendations. • Ensure cleanliness, safety, and proper supply of amenity and utility spaces. • Enforce uniform, name‑tag, hygiene, and grooming standards for onsite staff. • Train homeowners on using BuildingLink and support concierge team with resident concerns. • Provide support to management to foster a positive workplace environment and clear communication. • Respond promptly to GM, board, and homeowners with professional verbal and written communication. • Maintain confidentiality and discretion in all duties.

Key Responsibilities

• ▸emergency systems
• ▸package logistics
• ▸work orders
• ▸buildinglink
• ▸daily walkthroughs
• ▸cleanliness oversight

What You Bring

The successful candidate must respond promptly to the GM, board, and homeowners, demonstrate professional verbal and written communication skills, and maintain confidentiality and discretion. Proficiency with Microsoft Office (Word, Excel, Outlook) and strong attention to detail with a sense of urgency are also required. • Demonstrate proficiency with Microsoft Office Suite (Word, Excel, Outlook). • Exhibit strong attention to detail and sense of urgency.

Requirements

• ▸microsoft office
• ▸detail orientation
• ▸urgency
• ▸communication
• ▸confidentiality
• ▸promptness

Benefits

Associa offers a competitive benefits package for full‑time employees, including medical, dental, vision insurance, 401(k), disability insurance, wellness and development initiatives, and more. The company has been recognized as a Great Place to Work for six consecutive years. The hourly rate for this position is $19.

Work Environment

Onsite