Assistant Manager - Service

About the Role

The position, posted on 2026-01-08 for Otis in Pune, India, is based at CTS No 10, 12B, Sadhu Vaswani Road, Unit 101A/101B. The role involves coordinating between employees and customers, gathering daily feedback, and planning the work schedule. It also includes allocating manpower based on callbacks and conducting annual equipment surveys to plan preventive repairs. Safety and quality are core responsibilities. The incumbent will lead toolbox talks, promote safe work practices, perform Fatality Preventive Audits, and ensure compliance with EH&S policies. Regular inspections, risk‑assessment mitigation, and timely closure of repair orders are required to maintain zero‑incident targets. Customer relations include meeting key clients to build rapport, handling contract renewals, providing quotations, and negotiating pricing for new and modification orders. The role also covers follow‑up of invoices, recovery efforts, and updating conversion or cancellation data in the system. • Coordinate daily interactions between staff and customers. • Collect previous‑day feedback and create the daily work schedule. • Allocate manpower each day based on received callbacks. • Perform annual surveys of all elevators in the territory and plan preventive repairs. • Conduct New Installation Surveys (NIS) for new construction and modernization projects. • Lead daily toolbox talks and promote continuous safety awareness. • Execute Fatality Preventive Audits and other safety demonstrations. • Prepare monthly and quarterly performance review reports. • Ensure timely closure of T/Repair orders and reduce top‑ten recurring callbacks. • Conduct random quality checks and adhere to EH&S policies. • Perform risk‑assessment (JHA) mitigation and complete corrective actions on schedule. • Participate in incident investigations and RQC & safety meetings. • Meet clients regularly to develop rapport and handle contract renewals. • Negotiate pricing for contracts, T‑order business, and modification orders. • Follow up on invoices, recoveries, and update conversion/cancellation data. • Indent and coordinate material requisitions with stores; monitor net O/payment.

Key Responsibilities

• ▸elevator survey
• ▸preventive repairs
• ▸installation survey
• ▸repair closure
• ▸risk assessment
• ▸toolbox talks

What You Bring

Candidates must hold a Diploma or BE in Engineering and possess 5‑8 years of elevator service experience. Strong communication, interpersonal, and assertive problem‑solving skills are essential, along with the ability to manage high‑profile customers independently. • Hold a Diploma/BE in Engineering with 5‑8 years elevator service experience. • Demonstrate excellent communication, interpersonal, and proactive problem‑solving abilities. • Ability to manage high‑profile key customers independently.

Requirements

• ▸engineering diploma
• ▸5-8 yrs
• ▸elevator service
• ▸communication
• ▸problem solving
• ▸customer management

Work Environment

Field