Assistant Site Operations Lead

About the Role

The Assistant Site Operations Lead (Assistant Workplace Lead) supports workplace services and delivers an exceptional experience for BHP residents, visitors, and VIP guests, following direction from the Senior Workplace Lead. The role drives a high‑performance service culture, ensuring client commitments and service standards are met and exceeded, while providing coaching, development, performance management, training plans, certifications, and regular one‑on‑one engagement. The incumbent ensures compliance with policies, procedures, and training requirements, maintains up‑to‑date certifications, and provides fair access to development opportunities, while overseeing front‑of‑house standards, visitor management, communications, and escalation handling. Responsibilities include managing concierge and workplace operations—rostering, scripts, audits, task coordination, and daily service readiness—partnering with senior leaders on projects, overseeing facility coordination with cleaning contractors, conducting daily floor walks, and supporting meetings, VIP events, leadership engagements, vendor management, staffing coverage and after‑hours requirements. Additional duties cover mailroom and distribution operations, maintaining timelines, procedures and documentation, continuously reviewing and improving workplace systems and processes, providing operational backfill, and building team capability for future growth. • Lead a high‑performance service culture to exceed client commitments. • Provide coaching, development, performance management, and training plans for staff. • Ensure compliance with policies, procedures, and certification requirements. • Oversee front‑of‑house standards, visitor management, communications, and escalation handling. • Manage concierge operations, including rostering, scripts, audits, and daily service readiness. • Partner with senior leaders on workplace projects and continuous improvement initiatives. • Coordinate facilities with cleaning contractors, conduct daily floor walks, and maintain presentation standards. • Support meetings, VIP events, and leadership engagements, handling vendors, staffing, and after‑hours needs. • Supervise mailroom and distribution operations, ensuring timely and documented processes. • Review, innovate, and improve workplace systems while building team capability for future growth.

Key Responsibilities

• ▸concierge ops
• ▸facility coordination
• ▸mailroom ops
• ▸system improvement
• ▸visitor management
• ▸team coaching

What You Bring

The ideal candidate brings strong hospitality and corporate customer‑service skills, team‑management experience, exposure to facility‑management services, stakeholder‑management ability, professional written and verbal communication, multi‑tasking, time‑management, strong administration and PC skills (Word, Excel, PowerPoint), contractor‑management experience, and self‑motivation with flexibility. • Demonstrate strong hospitality and corporate customer‑service experience. • Exhibit proven team‑management and stakeholder‑management abilities. • Possess exposure to facility‑management services and contractor management. • Communicate effectively in both verbal and written forms. • Multi‑task, manage time efficiently, and proficiently use Word, Excel, and PowerPoint. • Be self‑motivated, flexible, and able to provide operational backfill.

Requirements

• ▸hospitality
• ▸team‑management
• ▸facility‑management
• ▸communication
• ▸ms‑office
• ▸contractor‑management

Benefits

Cushman & Wakefield offers a global platform with career development, a promotion‑from‑within culture, commitment to diversity and inclusion, a flexible and agile work environment, continuous learning, comprehensive employee benefits, and a supportive inclusive culture that celebrates diversity daily.

Work Environment

Onsite